AutoProtect USAReviews of autoprotectusa.com

Jarod was very courteous and professional. He was also patient with all my questions. Jarod did an excellent job!

He was honest and helpful

On May 12, 2022 I took my car to Ted Britt for routine maintenance. I talked to Sam Mitchell, Service Advisor, about the abnormal noise I noticed coming from inside my car. He and his team examined my car and determined the issue was a rear differential repair that was needed. I informed Sam that I had an extended warranty in effect, and would immediately contact them with the issue. Sam told me to send him the information to his direct number and he would call that day, if not the next day which is May 13 2022 or by that Monday May 16 2022. I tried calling AutoProtectUSA on May 12 2022 but the customer service told me that the dealership needed to file the claim. I waited until Monday May 16, 2022 and called them back but nothing was initiated so I immediately called Sam back to get him assistance. On May 20, 2022 Sam sent me a text message that Autoprotect was sending out a technician to look at my car before approving the repairs. I would need to bring the car back to the dealership early the following week. I told Sam on that Friday May 20, 2022 that no one has contacted me, I can bring the car back but will need a loaner car. On Monday May 23, 2022 Sam texted me if I could drop my car off the following day. I told him I had to work but I'll drop it off as soon as possible. On Tuesday the May 24 2022 I was able to leave work, to bring the car to the dealership and get a loaner car. I contacted Sam on May 25 2022th asking about the status of my car repairs. He informed me that they have not looked at my car at all, which was disappointing . I contacted him again Thursday the May 26 2022 and he was informed they still have not looked at my car which was a further disappointment. I called AutoProctectUSA Thursday the May 26 2022. I was informed that the claim was denied due to "continuous usage" . An Autoprotect technician came out on May 23 2022 and realized my car wasn't there and immediately denied the claim. I was informed on the same call with autoprotectUSA that I was supposed to have left my car at the dealership when this claim was filed. They also informed me that the dealership knew of this standard procedure of which I was never informed of. Due to the neglect of the dealership to inform me of this standard procedure it has resulted with repairs needed to my car still, yet I have an active warranty in place to cover the cost. Now AutoProtect and Ted Britt are blaming each other No one is accepting responsibility nor trying to come up with any solution to rectify the problem.

Everyone I spoke with (Marquez, Scott, and Jason Jahns) was fantastic. They answeall of my very detailed questions and ensured I was comfortable with my understanding of the coverage. When ready to proceed, Jason handled it quickly and efficiently and made sure all the information was correct.

Jason is very well informed on auto maintenance and explained all the aspects of the Autoprotect extended warranty in a thorough and easy to understand manner. He went the extra mile to find the optimal payment plan for our needs.

He assisted me in getting the coverage for my car Jason was very knowledgeable easy to talk with answered my questions professionally and overall I was pleased with his service

Auto Protect USA mailed an "Immediate Response Request" to me but neglected to identify the name of their business or their address. What honest business pays for a mailer and then fails to identify itself? Have any of the people on Trustpilot who gave this scam a 5 star rating ever received one red cent in claim compensation?

He was very nice and funny ! Great service !