AutopartsWAY.comReviews of autopartsway.com

The items this company sells are well priced, however, the information on their site is very misleading. Their products have star ratings, though there is not a place (at least not on the mobile website) to rate an item. I contacted customer service about this (through email) and they replied within about two days saying that if I tell them what I want to say, they'll post a review for me. Very odd. A few months after my order with them, my item broke. The site says that the item has a "full manufacturer's warranty." When I tried to contact AutoPartsWay about the warranty, I received no reply. I was on hold, like other customer stated, for an incredibly long time. Eventually I heard a prerecorded voice say "I'm sorry. There has been an internal error, you will be disconnected now." This happened consistently at 10 minutes, 53 seconds into the call. The manufacturer (Auto 7) said that they do not handle warranties. The site is dishonest, and will mislead customers into buying products that they do not stand behind. Do not buy from Auto Parts Way.

These folks sent the wrong brake kit (rotors and pads) and I've called numerous times, emailed daily and in the past 5 days received no resolution. They had to audacity to hang up on my more than twice, I've been on hold long enough to write a novel and their customer service, returns department and new orders line appear to be handled by the same female rep. What kind of basement operation is this? I've ordered mainly from ECS and Pelican and wanted to give a Canadian company a chance. What a mistake. These guys are flaky, at best with horrible service, handling and after-care to match. I'm resolving through my credit card company if I don't hear back after this last request sent today (my fifth)

I purchased an item on this website, however there was an error on their end when I checked out. The money was taken out of my credit card, but the item was not shipped. There wasn't even an order when I logged into my account. I called the customer service number, and was disconnected by their system THREE times. I emailed them to which I received a response that just told me everything I already knew, their was an issue at checkout and the item was not shipped. I spoke with my credit card company, and they advised me that the only way the charge would be credited immediately would be if a representative from AUTOPARTSWAY.ca called to cancel the payment, So, I once again sent them an email asking if someone could please call the credit card company to sort the issue out. Considering the money was taken out without the item being shipped, I believe its the least they could do. I sent three times, and have not heard back from them! So I basically spent ~ $200.00 for an item I didn't even receive, and absolutely terrible service !!! NEVER AGAIN

Please do not buy anything from this website as they are not what they look like. All their testimonials on their websites are filtered. They only put up the good ones and omit all the real bad reviews. I ordered three parts from the website and received all three to find out one of them was a wrong part. When asked for return shipping label, no one replied back with any information. When called them like 5 times no one picks up and the line gets disconnected after 12 minutes. Now I am going to have to dispute the charge with Paypal and see where that goes because it looks like this is going no where. I never write any reviews but this one I had to because it is so frustrating that people have to deal with scammers like autopartsway.ca

They shipped my order on time but it was missing a part . Customers service is no good , they take 48 hours to answer emails without a solution to my problem . If you try by phone don,t bother they never answer the phone . " They even double charged my card for the order , now I have to dispute the charge with Mastercard

I ordered a Holly Carburetor from them that I left in the box in my garage until about 2 weeks ago when I sent it to a carburetor shop to have it jetted properly for my motor that was about to come back to the engine builders. The shop found that the accelerator pump has a screw inside of it and the inside of the carburetor was filthy as if it was used. I had to pay an extra $120 out of my pocket to get the item fixed. Autoparts way refused a return citing a 15 day return policy. I filed a dispute with my credit car company for $120 only after getting the runaround from their customer service. I have asked their customer service numerous times for their physical mailing address so I may send them a small claims lawsuit if my dispute is denied. They REFUSE to provide me with an address and keep giving me the runaround. I highly recommend NOT using Autoparts.com as they have fraudulently sold me used parts advertised as "new". Their customer service horrible,horrible,horrible...They lie and give you the runaround..