AutopartsWAY.comReviews of autopartsway.com

My experience is real and recent A lot of the positive 4 & 5 stars reviews for AutoPartsWay on some sites seem to be fake, they just look/read like "canned" responses from some boiler room paid comments shop in India -- just sayin' My experience Ordered a part for the 1st time from them (and last time). It was a small order for $66. I paid an EXTRA $20 for faster shipping (versus the free shipping they offered). 1. Thursday Oct 26th (late) order placed online -- ideally it should have been ready for courier pickup by late Friday 2. Sunday Oct 29th around noon courier pickup request order was filled ( according to an email I got) 3. Monday Oct 30th 3:00pm the item is still waiting for Purolator pickup and the Purolator tracking was unavailable as the item wasn't even with the courier yet. 4. Contacted "Melanie" at online chat on web site, gave details and was told "one moment while I check" ... 45 minutes later ... NOTHING, still ZERO response from chat. Multiple attempts, no response, guess they were hoping I would leave. The company must be too big to care about customer service. Using Amazon.ca next time or Parts Source

please save yourself the headache and shop elsewhere messed up multiple items on last order and previously messed up 2 separate orders costing me over 150 dollars or useless parts.. their customer service is horrible. its been a month and still no resolution to this last order wrong parts they are ignoring me completely and not willing to work with paypal resolution either

Multiple errors in order, and refund still not issued WEEKS later after multiple communications. Customer service and finance don't seem to know what is going on between each other. Will NEVER order from them again. Amazon is better, safer. Makes lots of promises, does not deliver. Still waiting for my refund. Will let you know if I get it back.

They listed parts will not fix your car and just sell it to you. No one will return your phone calls and always got hanged up if you try to call them. If you try click the return button, good luck. I did it 3 times and no one cares about it. I am lucky that it just a $20 parts instead of something more expensive. But I will never buy any parts from them.

Never would i recommend ordering from here. I placed an order for brake pads and rotors for a 2013 hyundai Tucson front wheel drive and they sent me rotors for the all wheel drive because they were out of stock. The AWD rotors are slightly to big for the FWD so I had to send them back. It cost almost $80 to ship the part back for their screw up and they refused to reimburse shipping costs. So if they are out of stock buy want to sell you something anyway, they send the wrong part and expect you to pay for it. Found a cheaper place with great customer service. Never would i recommend these guys.

I ordered brake pads and rotors for my car. Ordering was fine, they came very quickly as well, on second day. Front pads and rotors were perfect, rear pads were correct as well, but rear rotors were incorrect. I also purchased insurance for my order. Dealing with customer service was terrible. They did accept the return, but I had to pay for shipping and 20% restocking fee. Rotors were10kg together so it was pricey, and after the restocking fee I barely got 50% of my money back. I would order from somewhere with descent return policy.

I ordered an OEM part (1 of 2 choices) and received an email the next day it was shipped. The next day I received an email stating it was "suddenly" out of stock. They gave me a choice of a refund or I could order the alternate part. I emailed back the same day asking for the alternate part. 1 week went by so I contacted them again asking about my order and confirming my choice. They stated the other part was on its way. Next day I received an email stating that this part as well was "suddenly" out of stock and they never received my initial email so over the week it went out of stock. Their website still showed both parts and did not mention anywhere, out of stock. As well, Amazon showed the same part "in stock" provide by them so how is that possible. 10 days later I get an email confirming a refund because I returned the part. Its pretty hard to return a part that you have never received. In the end there was no explanation or apology and I still do not know what "suddenly" means in this case

so my new baby needs brakes, and i want a trusted brand of pads, AKebono. but no one has them except for AUtopartsway, WOW im happy. so i look up the parts, every thing is good and i pay. when i get them the parts are wrong. i go online and find out that the parts are for a diferent PORsCHE not mine. i take pictures, email, and a week goes by, then the say that i have an RMA no. but that i need to wait for UPS to pick Up and i need to fill out all this info on the return slip and YADA YAda Yada. 4 more days go by and no UPS truck. now i get a email sayng something that they went to the wrong place and now i need to wait again. and that they need to know if my car has Ceramic brakes "PCCB". i reply that my car does not have them. and that it is getting really dumb. now i get an email sayng that the brakes that cost $70 a set are for $10,000.00 option ceramic fillament" and that it is noted in some small print. on the site. I reply with a link directly form AKEBONO that shows that the rear brakes they shipped are for CAYMAN, Boxster in the front and For 911 in the rear standard only the brakes for the front are for up to 99' 911 standard brakes. My car is a 911 Carerra S, the S puts it above the standard 911 in many ways. ceramic brakes from the factoy are a $10,000.00 option. so you are telling me that you can fit the same pads on a boxster so i should just upgrade the brakes off a boxster to a carrera S and save the extra $10 grand. wow. now, I provide them a link directlly to Akebono with the part no. and the fillament chart. and the tell me that i need to pay a restocking fee, shipping fee, and wait 30 days to get my 80% refund on the cost of the parts., all this 3 weeks after i pointed out the mistake on their site. I will make it a point to copy and paste this post to every review site i find. even with the proof in their hands they will pull this crap.