AutopartsWAY.comReviews of autopartsway.com

this website scam people. I send the information to the national police. never buy on this website. he take your money and close your account after or send you incorect piece. and never refund you. BIG SCAM

I ordered a part and my credit card was promptly billed for the part and the $400 core charge. The part was shipped but there was no invoice or instructions about returning the core. Long story short the part was defective and after speaking with the manufacturer of the part, they stated they would adept the part back. They even provided a reference number for AutoPartsWay confirming they would accept the part back. Now the "fun" begins,on August 11, 2020, I tried to contact AutoPartsWay about getting the $400 core charge as well as the refund for the cost of the part. After getting the run around for over a week, I was finally provided with a return code and told to ship the part back. I tracked the item through Canada Post and confirmed they received the part however, I received nothing from AutoPartsWay. I contacted them a week later only to be told that after 7 days the "warehouse" has not "tagged the part as returned" and there was nothing they would do until the warehouse "tagged" it. The great thing is that they have no idea when the "warehouse" would get around to this. So after paying for the part on July 28, 2020 in full and having confirmed through Canada Post that AutoPartsWay has been in possession of the part for a week, On August 31, 2020, I am no closer to actually getting my over $500 back than I was on August 11, 2020. Who knows when I might actually get my refund. Save yourself a lot of headaches and order through a more reputable company like RockAuto

I was forced to use PayPal to get a refund for items that were either cancelled due to no inventory or incorrectly listed to fit my car and returned through their return voucher process. First they said the returned items never arrived despite me sending a tracking number proving they did. I filed a claim through PayPal and they told me they couldn’t refund until I closed my claim with PayPal, which is a lie. Fortunately PayPal review my case and refunded my money.

They don't put clearly what your buying and then no pic do that it's not what you think it is. Then won't help you figure out a solution. Then a refund would be 20% less to restock even though they aren't clear on what your buying. Also told me they would contact warehouse to get my refund started. Then I was told the exact opposite, I would have to wait for covid to be over, even though they had no problem shipping to me. Basically do anything to make you spend money and wait when you want a return even though not getting car part can be dangerous. They don't care about the customer whatsoever, as some other reviews say the same

This company is full of lies, and will take your money. They said they had items in stock, that they did not. As a result I bought parts and had to wait much longer than I was willing to. After asking them to cancel the order, they made up contradictory excuses and telling me the parts were already on their way, even though tracking numbers indicated they were lying. They told me to reject my order, and a refund would be issued. So I ordered elsewhere and got my parts in a couple days. 2 weeks later, their parts arrived and were rejected. A month later, they're refusing to refund the money. This site is running a scam, pretending to own a large national parts warehouse, which they do not. They are dropshipping and stealing your money when convenient. Do not use this website, there is much more legitimate ones out there.

- Need better product description with parts that could be pairs. - No response from multiple inquiries on the help messaging service. - No return label - 20% restocking fee - No refund without having to email more than a month after the product was returned Cost $100.16 to ship part back Spent $518.43 for the part w/tax Got $396.95 monies reimbursed Customer loss of $221.64 Never will I shop or recommend autopartsway again.

DON'T BUY FROM THIS COMPANY! This company is HORRIBLE!! Good luck getting a return on a product you purchased. I've contacted them 4 times now and they said they would email me with a return and still no email. There is no direct phone number. You have to enter yours in and wait for them to call you. Very disappointed to say the least.

Ordered a MAF sensor for my Volvo v70r based on the parts selector tool. The part did not fit my car. It took nearly three week to get a response from them. I then asked for an exchange for one that would fit..... Three times... I was only ever given instructions for a return. I sent the item back and was given a refund with a 20% restocking fee and I had to pay the $19 for shipping back. On a MAF sensor that's a lot of money to put something back. I asked to have a manager contact me... Twice... No response yet after several weeks.