L R.
Terrible customer Service
I ordered 3 parts from them and then removed the to be replaced fuel pump. It did not match the same model that I ordered and I attempted to contact AutopartsWay to resolve the issue before shipping. Chat service was closed and my phone call request (which is an enter your callback number) was never returned. Lastly, you can't cancel the order via the website. The fuel pump shipped before I could make contact. It was received timely but as expected was the wrong model. I started the return request (which is an email submission) process over 2 weeks ago. No response in spite of the 72 hour SLA they provided. I submitted another request this weekend and just followed up with the Chat service. The service representative said "We're busy at the moment". "Leave us your email, and we will contact you as soon as possible". This company has wasted so much of my time. Thankfully my follow-on order at O'Reilly worked perfectly. Save yourself time and frustration, avoid Autopartsway.com.
