Auto Parts WarehouseReviews of autopartswarehouse.com

I have bought a pair of wiper blades but it was delivered to me only driver's side..they have cancelled the other item (passenger's side) without any notice...I guess they are expecting me to replace just the one I have received and the other I buy from someplace else...wait..I can buy both from some place else...that's right..that's what I'm going to do...because I'm customer an my money is accepted everywhere I just need to be respected and they need to know what they are doing.. Customer Support took me over 15 minutes to tell me all the details that I could read right on my email invoice...when I asked here why she was telling all the information I already knew she answers me - " Sr. I'm trying to help you...." CAN YOU BELIEVE THAT?????????

I recently ordered two front strut kits for my Mazda 3. Each one has a different part number for the left and right sides. They shipped one immediately, but waited two days to tell me that the other one was out of stock. This was a major annoyance for me, but was forgivable. I kept checking the tracking number of the shipped package, but it was not found in the FedEx database after five days. I contacted them and the said they gave me the wrong tracking information and sent me a new number. I then checked this and found out the the package had been stuck at the FedEx depot for five days because APW had failed to attach the proper paperwork to the package. I live in Canada and a full invoice is a basic requirement for it to pass customs. At this point I just wanted my money back. I contacted APW again and they arranged to have the package returned to their warehouse. However, they would not issue my refund until the part was back in their hands and had been inspected. They were essentially guaranteeing the value of the part with my money despite the fact that it never came within 3000 miles of my door. The worst part is that the customer service agent would not admit that that is what they were doing. She repeatedly stepped around my point until I gave up. I have never been so infuriated with a company. They have zero interest in keeping customers and are totally incompentent in the warehouse. I don't know how they are still in business. This is the worst online purchasing experience I have ever had in over a decade of buying online. Do not do business with them.

i was on the phone with their representative for over an hour making sure they had the correct part for me, It had been an issue finding the correct part due to the fact I have a rare limited model vehicle. But they insured me they had to correct part so placed the order and was emailed with confirmation a few minutes later. Immediately up upon receiving the confirmation email I looked up the part number listed in the email and saw that it was not the part I needed. So I immediately called them back and told them the situation and informed them that they would be sending me the wrong part. I told them I would just like to cancel the order completely. My card had not been charged yet the order had not been shipped yet, so I told them just to cancel it all and forget about it. They insured me that I would not be charged, the item would not be shipped and that everything was canceled. Two hours after that phone call I received another email from them saying that my card had been charged and that the item was shipped! I called back to see what was going on and why they charged me even though I canceled the order. I demanded to speak to a supervisor but they said no supervisors were available. They said just to ship the package back once I receive it. That was over a week ago I have still not received item. if I have not received item I cannot return it to get my refund. So basically I just lost $150. Read the reviews on other sites about this place, there's literally hundreds of people that they've scammed

After several orders with this company it seems to be the trend that the don't really know what they are doing. The have shipped the wrong part more than once and no one likes spending hours talking to customer service when they would rather be installing a part that should be here. Not to mention one time I received someone else's part and they received mine, not worth wasting your time to save $5 and incure nothing but hassle, if I want to gamble I have better odds at the casino than whether or not the right part will come today.

WRONG PARTS! CHARGING ME SHIPPING AND RESTOCKING!!! HORRIBLE COMPANY AND CUSTOMER SERVICE. I order rotors online that said they were an exact fit for my car, which they were not. Bolt patter was right but they were way too small, pads hung off of rotors. THEY TRIED MULTIPLE TIMES TO GET ME TO PAY A RESTOCKING FEE AND TO PAY FOR SHIPPING THEM BACK! I have been trying for weeks to get my money back. Eventually they told me I didn't have to pay shipping or restocking and they would send me a shipping label. Shipping label never came. Contacted them again and they sent it. Now my refund comes back and the restocking fee has been charged to me again. Talk to customer service once again and they tell me it is my fault which is why the fee is on there. Now supposedly they are going to wave the fee in another week but I will believe it when I see it. Worst company I have ever dealt with, I wouldn't use them again in a million years. Because of this I have to pay to have my brakes fixed twice because the person had to put them back together while I got the right parts (from a different company) IF YOU CAN'T TRUST THAT THEY HAVE THE RIGHT PARTS, AND YOU ARE NOT GUARENTEED A FULL REFUND IF THEY ARE WRONG WHY WOULD YOU EVER BUY ANYTHING FROM THEM!

j ai comander un support pour un embleme de cadillac escalade , étant resident en europe je le fais livré mes commandes dans ma boite postal ( chez bongo ) et la je fais donc le necessaire pour le faire envoyer en france . Pour la premiere fois je vous commande un article et de la on me demande de remplir un document pdf 1583 de la poste en me demandant certaines signiatures de notaire la miene etc etc etc ,étant à l étranger je ne vois pas comment faire donc grosse galére sachant que je paye ma boite postale tout les mois chez bongo je ne voie pas pourquoi que je ne peu pas faire expédier mon colis de chez eux à chez moi

Parts ordered were not compatible with my vehicle. Not even close. They arrived quickly but quick and wrong don't cut it.

contacted company to return part. Spoke to supervisor, could not get word in edge wise. I did not give her permission to refund the part and wanted to speak to another supervisor about service. She went ahead and refunded minus 10% restock fee. Will not use this company again, rude.