Auto Parts WarehouseReviews of autopartswarehouse.com

Should have learned my lesson the first time, after I ordered a part for a 2000 Porsche that did not fit my vehicle. Most annoying and complicated return process ever that almost required an act of Congress. This time the front and rear EBC rotors listed on their website that indicates 100% guarantee that they would fit my Subaru Legacy vehicle did not fit at all. Mechanic nearly died laughing at how small they were and also verified information on their website. Now I am out $170.00 as they refuse to allow a return. Actually tried to pawn me off to the warranty department, as if something was defective, which was not the case. Very poor customer service andI now know why they have such a short 30 day window to return parts. SHAME ON YOUR APW!!!! Reason of review: Return, Exchange or Cancellation Policy.

Not a good time for me to take surveys, I ordered a part from AutoPartsWarehouse 38 days ago and have not received it nor do I have any confidence that I ever will.

worst experience of my life

Hi everyone. I am Jean and I would like to share my experience I had with autoparts warehouse. I am very disappointed with my orders. So, after 2 failed orders because the parts I ordered were not on stock even if the website showed they were on stock, now at the 3rd order I received wrong parts... I have ordered the rear brake calipers for my car and they sent me the front calipers. Now I will have to wait at least 1 or 2 weeks to get my money back, and I am stuck with my repairs for at least 3 weeks. And all of this because their fault.... I will never buy from their shop again, very disappointed. That is not what I was hoping to get from a store like autoparts warehouse. Thanks a lot AutoParts Warehouse....

Customer support is horrible. Received a product that was missing a part in it. I made three attempts to work with customer support to resolve the issue with no success. Each time I was told that they would talk to the people in the warehouse and would get back to me which never happened. I finally contacted the manufacturer of the product and was able to get the missing item. I will never purchase from them again.

This was the worse experience ever. I had an core and had to pay for the return. If I knew that, I would have went to the local auto parts store since it would have been cheaper. Bought struts from here. Struts leaked 2 months later, Had to put a deposit down to get new shocks. Again, no prepaid postage. Should have bought from local auto store.

I purchased a set of head lamps for my Armada and when i finally got a chance to install them, they were wrong ones. I then purchased a 2nd set of the head lamps for my Armada and paid the body shop to put them on. And they were the wrong ones again. I contacted Parts Warehouse and they said they are looking into it, thats 2 months ago.

Pricing match requested, CS rep assured me they would correct the price for my order. Management said I couldn't use reward and price match. Even after CS rep said it wouldn't be an issue due to price match request. Item returned for better price elsewhere. And I won't shop here again due to misleading sales practices and poor customer service.