Devon
Think twice before doing business with Autopartsprime.com
Easy to buy from Autopartsprime.com, and very difficult to return a part, they take very long to answer your email and when you reach the RMA department by telephone they will send you to some unreachable number. Getting your refund comes with 20% restocking fee, it’s 2 weeks and going and still no refund. The next catch they would send you an additional shipping invoice bill for more money than the price previously quoted. Auto parts prime.com, talks well, but no action, return tracking number with proof of delivery has been provided twice , still they haven’t stepped up, as this proves that are incompetent.
Response from AutoPartsPrime.comJul 30, 2025
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.