AutoPartsPrime.comReviews of autopartsprime.com

i left the horses out in the pasture to graze until the afternoon sun goes down , then will feed him oats

On July 1, 2026 I ordered 9 parts through the LexusPartsNow.com website of this company. The order included 2 Intake manifold gaskets. When my shipment arrived, the box only contained 1 intake manifold gasket (I need 2 for a V8 engine). I followed the RMA procedure, sent pictures, packing list and all paperwork. The packing list said 2, but there was only 1 in the box. I received an automated RMA Response that said my Case was under review (they said they would respond in 2 days). After 2 days, hearing nothing I contacted RMA via Chat and email. The first level of Chat appears to be an AI Bot with preprogrammed responses. If the Chat Bot gives up, you can get to the Next Level Chat which seems to be a "human". But the answers come too fast for anybody to type that fast. So it's probably canned answers. Bottom line, they can't do anything either ... they say "wait 2 days" and they would review. Another week has now passed, nothing. I have sent them ANOTHER RMA email requesting a Refund for the missing part. They have not responded yet. I would recommend NOT using this company if you have a choice. If your order is complete/right then all is good, but if there are issues ... big problem. Very poor Customer Service and almost no way to get issues resolved. Update: 08/02/2026 After the Company posted a response here, they waited 2 days and then sent me a note saying they would look into the matter. I waited another week and nothing. I sent them another email saying I was going to dispute the charge on my credit card. No response. Then I contacted my Bank and filed a DISPUTE on my credit card for a refund. Only then did I hear from the Company and they refunded my money. Nothing happens unless you force them. That is a shame.

Part was correct and it came on time and less than other online ppl. Too bad other parts I needed were not available but I will check

Fast shipping, correct part, worked the first time!

I have never done business with a company before that doesn't even send a confirmation email as soon as an item has been purchased. Two orders, totalling over $130.00, and no order number, tracking number, or anything 4 days after purchase!!! That is very unprofessional.

I ordered this part on April 20, this is now April 30 and I still don't have the part. I paid shipping and handling, which I thought was very high. All I can say is it better be the correct part. This has been what I think terrible service.

Proper parts received in a reasonable amount of time

Excellent website layout, easy to navigate. Fast, lickety, split order completion