Auto Parts FairReviews of autopartsfair.com

The ordering process, shipping times, and prices were all good. The real problem was customer service. I had to cancel my order, and did so more than an hour before it actually shipped. Somehow communication broke down within their shipping department, because it still shipped. When I reached out for an explanation and seeking to refuse/return the shipment, I was informed I would only receive a partial refund. It took a full day, between a dozen emails and calls with documentation to prove that the error was on their side. They finally "found" my original cancellation email (why didn't they just look the first time I asked???), which proved beyond doubt that I had cancelled prior to shipment. They did send me a prepaid return shipping label, and I was able to do the return. They have promised me a full refund - let's hope it comes through.

I ordered a interior door panel and without enough information, I ordered one that was the wrong material on the insert. They say you can not return something for wrong color but what about different material?

Ordered a part that the company kept insisting on an OEM#. Finally got the OEM# and sent it in but they still sent the wrong part and have not sent the correct one as of yet. Ordered an equalizer and received a radio and still do not have the equalizer after calling to get their mistake corrected.

While the product I ordered was delivered promptly, I received a product that was a substitute for the part I ordered rather than the item I actually ordered. I contacted their helpline via their internet webpage/email and after almost 2 weeks have not heard back from the vendor. I would like to receive some support from the company and return the item I received and have the correct item sent, I have yet to hear back from the seller for any support.

Not clearly stated on where parts can be shipped to until after purchase. Customer service did quickly cancel and refund the order once contacted. Need a more obvious and clear statement indicating shipping options and exclusions.

Delay in shipping. Wrong item sent. Frustrating call to return item and had to call back the next day. Second lady needed completely different and much less info than first lady. Opted to return item rather than exchange it just to be done with the company. Takes forever to get someone on the phone; was on hold for over 20 minutes the first time I called to return the item.

I'll start by saying the lady on the phone was very nice. Otherwise, I ordered a replacement rear hatch for my SUV. After waiting past the delivery date, I inquired about it. Was told the order had been misplaced, so it was resubmitted. When the part arrived by truck, the driver told me the crate had broken apart and the hatch door was found loose in the trailer. It has 2 large dents, a bent corner, and broken plastic trim at the bottom. It is almost as bad as the one I'm replacing. I have submitted this information on your website under warranty claims 4 times now and have not received any response. This needs to be resolved or I would not recommend your business. Thank you. UPDATE: After this was published, I was contacted, and the company agreed to refund a portion of the purchase price. Once again, the lady on the phone was very nice.

The part shipped from Winnipeg to a Canadian address, saw on my credit card statement the 1.36 factor to pay the amount in Canadian dollars. The part cost me over 30% more! Was never told it was a US purchase.