Automotive TouchupReviews of automotivetouchup.com

Beware they have a no return policy which in itself is no problem. The issue is they hide it on a separate page and wedge in the middle of their 15-20 paragraphs. I merely suggested they make it more prominent and they were rude about the whole thing. I was talking to a person higher up and I explained to him that I had talked to somebody they were gonna have a manager called me when I told him that he basically said I was a liar and that for a problem that was this simple there’s no way they would’ve told me a manager would call me. I understand I didn’t read through there book worth amount of terms and conditions they hide in a separate page. My issue here is they claim customer service and satisfaction is their #1 priority. But at my suggestion that if they want to be clear on their no refund policy it should be in a much more visible spot

Bought color match base coat for my Barcelona Red Toyota Tundra. Wasn't even close to the color after spending a lot of effort on the prep to get a good outcome. Because I didn't paint within 30 days of purchase, they won't stand behind their product. Pretty small timeframe considering they said the paint should be good for 24-48 months. They offered to rush shipping. I told them I'd get a better match at my local hardware store for a few buck. Wouldn't spend another dollar with them. Do yourself a favor and skip dealing with them... it's not a quality product, and they don't give much room to find out and get it corrected.

Total garbage. The paint they sent was the wrong shade of silver. They stated since it wasn't that bad I was not eligible for a remix or a refund. To not buy from this company. Shipping is extremely slow also.

It took two months for the Paint Pen & Clear Coat Pen to arrive. For the sum of $28.25, the Paint Pen is nowhere near a color match. Should be light gray, instead it's a generic dark gray. Into the trash it went!

I have yet to even receive my order. It's been about 5 weeks. The tracking shows it hasn't moved in nearly 2 weeks. When I contacted the company, they blamed the post office and told me it happens all the time. Why would they keep using them with such poor service?

Ordered some half ounce touchup paint on January 9th. Didn't receive any communication from them. Reached out to customer support and was told 2 and a half to 3 weeks for half oz touchup paints. January 30th and still no paint. I painted professionally for almost 40 years. Don't understand why it would take so long? But they have my money. Very poor communication and customer service.

Never received my order, tried to call and number did not exist but ya they charged my credit card for sure! Damn them!

Waited over 2 weeks for product that had not arrived so I called and was told the order would ship out in a few days. Absolutely ridiculous that a small touch up Brush would take 3 weeks just to leave their facility! So we ended up selling the car with scratch’s as we couldn’t wait any longer.