Automotive TouchupReviews of automotivetouchup.com

I placed my order for the touchup paint kit on 9/15/25 and never received the product. Have been trying to speak with customer service for several days without a response. Today, 10/7/25 all calls to Automotive Touchup are going to voicemail. Pretty frustrating.

Purchased their "exact and perfect match" touchup paint for 2023 Kia Sorrento with a perfect paint without any paint color degradation. I just needed to touch up some hood chips. I touched up most of the front bumper with just one area. I found out that the color was darker. I sent an email to their C/S dept (Kacie). After weeks I get a reply stating you have 30 days get any issues resolved. She said send pics and we will get back to you. Again weeks and no reply. Contacted Mgr Paul. He finally emailed back stating your SOL you had 30 Days. I live in Florida with temps at 80 at 6am and 90 at 8:30. Application instructions indicate do apply with these temps. Bottom line the touch up is not exact or perfect and they know it and will not refund or remedy. Do Not use this company as the product is not Exact. The company knows that. There customer service when you call is poor and they reside at home. Mgmt does care about you a reasonable request to resolve it when they know its not exact after 40 day application. Are you kidding me. Do not purchase and risk there lies. I went to my dealer and got an exact match.

I am writing to express my extreme dissatisfaction with a recent order, placed on August 28th. After placing the order, I received no updates regarding its expected delivery. I attempted to contact their customer service multiple times via phone and email. Each phone call resulted in a 15-minute queue followed by a disconnection, and the option to leave my number for a callback was unsuccessful. My emails also went unanswered. It was only after my fourth email that I was informed that paint is mixed only once every seven days. I finally received a shipping notification, but the order has been in transit for over five days, currently stuck between Louisiana and Houston, Texas. This entire experience has been incredibly frustrating due to the lack of communication and poor customer service. I will not be ordering from this company again, and I would caution others against doing so if they are not prepared for significant delays and frustration.

I had purchased some touch up paint for my daughter's car which in the first place took quite a long time to arrive, that's the first complaint. Second, her grandparents paid for a car wrap at the same time unbeknownst to me and so no longer needed the touch-up paint. When I went to ask for a refund and notified them that the paint had never been opened used Etc they had told me because the paint was custom mixed and made to order that they cannot refund my order. This should be something that is clearly stated on the front page of the website or certainly before you go to click the purchase button to make sure that this is what you 100% want. There's nothing like that anywhere that I saw. I'm sure it's in the fine print somewhere or you have to go digging to be able to find the policies so it just seems like a real bait and switch operation. This is even in the face of some reviews stating that color mixing is incorrect at times. So what do they do in those type of situations give them the same response? I am clearly not happy with their service and I would advise you as a fellow consumer to be aware highly before you engage in business with Automotive Touchup.

Purchased all their material. Primer, Paint and Clearcoat. The Paint can was defective, you had to use a lot of pressure to make it do anything. When it did work it would only spray a very small amount or start spitting paint. When I contacted the company they wanted me to jump through hoops, videos, photographs, test cards. I decided to kiss my 30 bucks goodbye and look elsewhere.

My son ordered a color matched rattle can to repaint the fender on his 2008 Mazda. He sent in the correct color code from the vehicle, ordered base and clear coat and then waited. First the company "forgot" to ship his order, so it arrived over 2 weeks late. Then the color match was TERRIBLE! The paint was clearly purple in color, vs my son's blue car... not even close! The company refuses to honor their color match warranty, using the excuse that his car is over 10 years old. That is not what their warranty says, and it is no excuse for not even attempting to match the right color. Be careful with this company. They can't be trusted.

no customer service. look for some other supplier.

I have a body shop business. I placed an order for a can of touch up paint. This was a few weeks ago. I receive a message that my paint was out for delivery I had a customer waiting on his vehicle, the message stated that it would be here on the 10th of may, it never came today is the 16th still never got here. I lost the customer and had to discount him for his body work, he needed his car back. I reached out to Automotive touch up and immediately customer service person was completely rude. The person stated they never set a time for it to arrive, which isn’t true I have several messages stating it was supposed to be delivered. I sent them the screenshot and immediately they were argumentative. Not professional at all. I told them I would appreciate a discount or something for the inconvenience, they basically said no. So finally I was fed up and I told them I just want a refund since the paint wasn’t mixed and I didn’t receive anything. 1 day later they messaged back and said well it’s in process now so we can’t give you a refund. I recommend everyone reading this Don’t Waste Your Time with this place. Go to your local dealer or body shop and order your paint there. This is a place that takes advantage of people. There customer service is terrible and they don’t care once the payment goes through they take there time and they don’t care about your business and what your losing on. There a selfish Company and it’s sad that places like this exist. They take advantage of people just trying to run there business. That’s what this place offers. Absolutely Nothing. And no time frame on when you will receive your product. I highly recommend no one to shop here.