Automotive TouchupReviews of automotivetouchup.com

They took my money but never gave me tracking information or company information on how to reach them. They refused to acknowledge my phone calls or emails. After 3 weeks I found a person who worked there and told me they haven't even looked at my order... getting a refund was quick tho... horrible

I placed an order over 3 weeks ago, they say to give them 5-7 business days to ship my order. Not only have they not yet shipped, but they refuse to pickup the phone, respond to a voicemail, or respond to a email. Their customer service phone line is just on a recorded loop, I'm not even sure their customer service exists. They seem to be a legitimate company based on others discussions, but they are not giving a good impression whatsoever.

I bought paint from this company, waited weeks for it to arrive, but it never made it to my place and got stuck at a UPS access point. It went back to them, and they had the nerve to email me saying they had my package. When I asked for a refund, they said they unfortunately have no refund policy. Seriously? They have my package and want to keep my money too? That's insane. UPS messed up delivering it to my address, and they think it's my fault. Watch out, the company even said this has happened before, so they wanted to check if the UPS problem still exists, but even knowing all that, they won't give me my money back. What a rip-off.

The worst customer service ever. Totally ghosted me and would not address the problem they created by shipping my order twice. They would not offer solutions or even reply to messages. They just decided to charge me for both orders. Have to submit a claim to my credit card. Too bad because the paint was okay, but I will never use this company again and I will tell everyone I know the same thing.

DISHONEST COMPANY. This company will sell you products that do not match with your cars factory paint and when you try to refund it is very difficult to get your money back. Additionally, if a refund is successful, they do not keep their word regarding giving the customer a full refund. STAY AWAY from this company at all costs!

Super slow shipping and horrendous customer service. This place sits on orders for days. They have extensive "policies" written to make returns and refunds impossible. In my case because they sat on the order for 5 days I no longer needed the touchup kit. They refused a refund sighting a policy which states their order processing may take few days. Another word "it is my fault" for ordering paint from them because I should have know better. Avoid at all cost.

Products are good but customer service needs some work. I placed a $400 order that qualified for free shipping. I wanted to add a touch up bottle of paint to the order 3 days later so i could take advantage of the free shipping. I was told i couldn't and would have to pay for shipping because the small bottle of touch up paint couldn't be added to the $400 order. Something about me paying with PayPal was the reason. Makes absolutely no sense

I also have reached out recently about a color match problem no responce