Alee H.
Terrible customer service
The pitch was good and the presentation was positive, but customer service is garbage and the system turned out to have to many steps and the digital inspection portion was terrible. I was not impressed after using the system for only two days and asked to unwind my subscription where I was told i signed a year contract and that a manager would reach out, however no one did contact me, so i disputed it with my bank and then received an email stating an early termination fee based on the year would be the consequence of cancelling and that I have no way out other than to pay. Thats a terrible way to conduct business and had that not be my experience I may have suggested this software to others, however I'm extremely displeased with the lack of reasoning and I hope this company suffers from their terrible stipulations.
Response from AutoLeapJul 29, 2025
Thank you for your honest feedback. We’re truly sorry to hear about your experience and the frustration it caused. Your concerns about the digital inspection process, contract terms, and follow-up are being taken seriously. A member of our team will contact you directly to address the situation and work toward a resolution. We appreciate you taking the time to share this with us. Best Regards, Team AutoLeap