AutodeskReviews of autodesk.com

If I could leave 0 stars I would! Horrific customer experience. Would never recommend.

They've placed themselves as 'industry standard' but don't actually allow people to learn on their products unless you're already in the industry - they're helping build the endless cycle of not actually being able to get into the industry you want

I purchased a perpetual license (From Merriam Webster:perpetual adjective a: continuing forever : EVERLASTING b: valid for all time a perpetual right) They are refusing to activate my product for no apparent reason. Arrogance beyond belief

I teach using Inventor and Revit. Last year autodesk messed up my renewal and changed my license from a multi seat to a single licence. It took weeks to get it fixed and in the end I had to dump my software and reinstall everything on my entire classroom lab. This year On 10/11/22 I reinstated my licence. On 10/17/22 I was blocked out and was getting a pop up stating my licence was expired. After hours of dealing with Autodesk online / automated help I was able to live chat and was told there had been a problem on Autodesk's end and I would receive an Email when this was resolved. I received the email this morning (10/18/22) stating my educational access was good. When I tried to follow the instructions given for how to renew my licence (again) for the year they do not work. It is telling me I have to reinstall again. Now I am in queue for another round of live chat / nonservice. I like autodesk products, but will no longer be suggesting them to other potential users do to the problems I have encountered getting help.

So I have been a Fusion 360 subscriber for years, I now am retired and don't need a full subscription of 360, a month ago I call Autodesk and ask how do I "Downgrade" they simply said let your current subscription expire and try downloading the "personal/home" version. So I did just that, well now I am locked out, and all my data is "READ ONLY" WTH !!!!! I now have tried to get a phone number or talk to someone at Autodesk to straighten this out, EVERYTHING IS ONLINE !!!!! what a complete joke, is this the business model of their future???? who's the Genius behind this ??? Because your going to lose your customer base in a heartbeat ...

Customer service is absolutely no help at all. I have been trying to reduce my seats for weeks, and each time I receive an error. I put in a ticket a couple of weeks ago, and noone has answered yet. Today was my renewal date, and rather than be charged 17k for more seats that I need, I turned off the auto renew. I still need 4 seats, so I put in another ticket to try to get this fixed. I had a chat open, and the rep asked for a screenshot. The screenshot would not go through so I sent it in email. After 30 mins the guy tells me to call sales and gives me a number. I called the number- that guy said he couldnt help me, and transfered me. After 18 minutes on hold, I reached a rep who told me I couldnt reduce the seats because my subscription had expired.....I said, it expires TODAY which is why I am taking the time to try to get this fixed- I have been trying for weeks. He tells me " oh, well, we are working on your ticket, we will keep you updated"- ABSOLUTLEY NO HELP... My subscription expires today, so I either have to turn on auto renew and pay 10k more than I need, or, I lose my discount and have to start all over tomorrow with setting up my employees autocad accounts. RIDICULOUS!!!

It took me 20 minutes to delete this s*** out of my computer. Not worth so much time.

Update 2026-08-04 When you have around 7 days left on your license you're greeted with a huge pop up every time you boot one of the softwares. This is such a bad practice as you still pay for a license and there is no way to de-activate it. After I renewed my license I am still greeted with it so having a old, valid license + a new still gives pop ups. Been in touch with the support to see if they can solve it from their end. Such a bad thing to do to paying customers, especially when it cost 2700€ for the suite yearly. ------------------------- Update 2024-04-02 They just released the 2025 versions and yet again they managed to break critical stuff making it impossible to upgrade. I am seriously considering looking into alternative softwares as paying 3000€ annually for a product that keeps being broken is just not worth it, then I'd rather struggle with learning new tools altogether. If I could I would have just bought a perpetual license of Motionbuilder 2018 since that's what I've been using for the past years due to issues in 2019-2025 but they don't offer that. I do appreciate that Autodesk did fix some of my bugs that I filed in march 2023 but I shouldn't have to wait for a whole year for a new version for it to get fixed. I don't think they care at all about motionbuilder at this point as the updates that comes are very minor and often has more than less issues. --------- Old review with three stars ---------- I've been using Autodesk products around twenty years now starting in 3DS Max then going over to Maya when I went to school and slowly gone 100% into Motionbuilder for the past fifteen years in my professional career as an animator. I can only speak for Motionbuilder since that's where all of my time lies and every new release barely has any new major feature but is always broken in one way or another. They rarely make patches, occasionally there is a tiny update that does nothing to fix whatever issue they caused to begin with so it doesn't really help. I almost feel as if they are killing off Motionbuilder which would be sad as it's the only decent program out there for motion capture editing with takes/easy pose matching for humanoids. Considering the Autodesk suit cost 3200€ in Sweden (or 2800€ for Motionbuilder only) you'd expect the programs to get better, not worse. At work I use a five year old version but that's been removed from their website now so we'll see how long I can keep using that. I really, really, really hope they step up their game with the next releases for Motionbuilder and doesn't kill it off cause it is really good in the core.