AutodeskReviews of autodesk.com

Alles läuft dort schief, ich glaube die wollen gar keine Kunden haben oder Produkte verkaufen. So einen Mist habe ich selten erlebt. Lost in Telefonschleife

I work for a large company that requires a third party provider for software purchases. This year, Autodesk has determined that as part of this arrangement my company now has to make AutoDesk a direct vendor. What an ungainly, horrible, time killing process this has been. OMG I think I lost 2 work years, trying to keep my access to this one stinking program. Is it worth it? Truly it is not. And the customer service. OMG nobody could answer the questions or help navigate this. What a frigging nightmare.

I paid an autodesk license along with a 3ds max course one year ago. It was supposed to last a year, but in fact it lasted 5 months. I contacted the customer service and they said they would renew the license, which they actually did, but it just worked for 1 day. I tried to contact them again and reopen my ticket as indicated but my emails were rejected. I got bored and switched to blender. + When we were studying architecture in uni years ago, it was impossible to use autocad with a student license, even if our university (which is one of the most known in Europe) had this agreement for student licenses with autodesk. Unfortunately, using autocad was mandatory. Students were stressed and faced many legal and technical issues due to the market control autocad had created.

My Fusion 360 Legacy (3 year term) is coming up for renewal and it was supposed to have a price lock for being a legacy subscriber. I originally paid $934.50 and the renewal is $1,836.00. I reached out to customer service but have been getting the run around for several days.

I just tried out an Autodesk product ... BAD IDEA. I now have a piece of crap left over that is refusing to uninstall that I am being told through an internet search will not uninstall for weeks after the product was uninstalled. Product is gone but this Virus is hanging around - this is unacceptable and It needs to be gone NOW!! Microsoft defined any software that does things other than expected by the user as being a Virus! this is a virus!

We have been an Autodesk client for over 30+ years (with a short break 15 years ago) and recently tried to renew our Bim 360 Doc subscription which we use to store all our intellectual property (project drawings and documentation). Last week, for the first time since subscribing in 2020, we were unable to renew our subscription due to the website not being able to process our payment. Many attempts were made to remit payment prior to the expiry of our subscription and we contacted the help desk days prior to expiry. Unfortunately Autodesk's response was to put it onto us to restart our computers, delete our caches and log on with other accounts, autorenew our subscription or pay for a 3 year term, rather than looking at their own payment portal and making a meaningful attempt to resolve the issue that was clearly at their end. It took Autodesk 7 days to take the matter seriously and actually resolve the problem during which time we lost access to our intellectual property in the form of our drawings and documentation, preventing us from meeting client deadlines and effectively operate our business. When the matter was escalated by us on day 7, Autodesk were able to extend our subscription. About that same time the issues with payment on their website were rectified and we were able to remit payment. Unfortunately, after making payment, we were again locked out of Bim360 Docs. Again we restarted our devices, deleted caches and logged in with different users and we still could not access the product for which we had now paid. The website to login to Bim360 Docs was a completely different interface and when we attempted to login it just returned to the same page. It took a further 3 days for Autodesk to resolve this problem. It should be noted that the on-seller we have used for the last 20 years admitted they do not really know this product to be much help. We have attempted to contact Autodesk to discuss our complaint, the time this has wasted and the impact this has had on our business to no avail. Instead we have received a sunny apology from Support for the 'inconvenience'. For the moment we are obligated to use Bim 360 Docs even though we have lost trust in Autodesk being able to support their own product. I am more than happy for Autodesk to contact us in regards to our complaint. We have invited them to do today and to date they have chosen not to respond.

I hate the licencing system. Crashes about 50% of the time at startup and sometimes takes 7 times to launch successfully. Horrible buggy software. I use many other software products and do not get this from any of them

They will not support before 2014 product. Very bad experience.