Auto Haul Express LLCReviews of autocarship.com

Bait and switch trash company I have ever used and never refund my money back that I paid for deposit.

They take at least 30% fee from carrier's. It's too much. First they sent me an order for three cars for $1,650. Then one car was cancelled and I gave them a discount of $1,350. As a result, when I came to unload these cars, three guys showed me an order from this company for two cars for $550. The total amount was $1,100. The guys said that this company had already charged them $300 and they were only paying $1,100. And after all this, this company wanted me to pay them another $250. They are scammers.

I spoke with ____ ____. I was suspicious from the beginning. He said "We can pick it up tomorrow." I later learned that it was impossible for him to make such a prediction, because they are not a trucking company, they are brokers that must first find a trucking company that can fit your needs and schedule. I received warnings from reading other reviews about paying a deposit in advance, but it was too late, as I had already signed a document committing me to forfeit my payment for any reason. After a series of suspicious conversations, I canceled, not realizing that the paper I signed allowed them to keep my money. Immediately, I received a phone call from a "different company", who somehow knew that I had canceled, and offered the same service for another deposit. I believed that it had to be a representative from the same company, so I declined. How could a "different company" possibly know that I emailed Auto Haul seconds ago? I hired another company that delivered my car without asking for a dime until my car came to my door. I contacted my bank to get my deposit back, but my bank could do nothing, because of the paper that I had signed. If this is indeed a legitimate company, they worked hard at acting suspiciously. DON'T PAY A DEPOSIT. Addition, at the request of Trustpilot. I received several calls from a representative of Auto Haul who identified himself by two different names. (My name is _____, I mean_____.) Right. I was told that if I ended my dispute, they could refund my money. So, I called my bank. My bank said the opposite was true-that Auto Haul claimed that I did not cancel, and that I had indeed received a service from them. I provided my cancellation letter to my bank, with proof that another company delivered my car. Today. I received an email today telling me that my review has been flagged for defamation. Really? Well, I wish I had something good to say. Anything. But I don't.

I wish I could give no stars or negative stars. The people answering the phone have no answers. They signed a deal to ship for one price and tried to raise it over 1/3 the cost the day before. They never actually made arrangements to ship for the agreed deal that we signed a contract for. I drove thousands of miles to meet and they couldn’t even give me a time or location to drop off. Don’t trust them. Then they refunded my money finally but kept $10. Glad I didn’t trust them with my truck. I can’t imagine the troubles this would have compounded into. They are incompetent and probably scam artists. Do not trust them. Idk how they got so many positive reviews. UPDATE!!!!!! March 11th: Since posting this, the company has offered me $50 to take this review down, further showing why there are no bad reviews against them. I explained that their lack of attention cost me almost a thousand dollars in hotels and change of plane ticket fees, not to mention ton lost wages while I waited several days for them to figure out how to complete this contract. They also offered to help me and offered me a new price that was even higher by almost a thousand dollars. Do not trust this company. It’s a scam. I wonder what they would do if they actually had my truck with the $500 reservation fee…

Very disappointing experience over the last 90 days. Auto Haul Express committed to shipping my boat from Bellevue, WA to Jacksonville, FL for a fixed price, including supplying a trailer. I paid a deposit of $621 on October 23, 2024 (invoice 1224). After about 2 weeks the rep came back and stated that it would cost about 3 times what was quoted. Another alternative was for me to purchase a trailer. This was not acceptable and I gave AHE several days to resolve but after several days, I found another shipper. I requested a refund on 11/5/2024. The rep suggested that they had "earned" $200 for working the issue. I politely disagreed and reaffirmed my expectation of a full refund. After a month of not receiving, I disputed the charge on my card. The credit card company continues await information from the company. It is now 1/20/2025. I was very clear with the rep and feel like I was placated throughout the process. Unbelievably poor customer experience. I eventually received confirmation of the refund. Thank you for that, it just took too much work and way too long. I should not have had to dispute the charge

Do not use - we had a terrible experience with this company. We agreed on a price and then we were blackmailed at the time of pickup to give the driver additional money. We were also promised a 20% discount and never received it. I would not recommend them to anyone.