Sucre R.
Should be Listed as a SCAM Company
Scam! Similar complaint about the company by most people here! This company should be labelled as a scam company onTrustPilot! Avoid, Avoid, AVOID!!!! …and yes they emailed like they wanted to resolve issues but ghosted thereafter!
Response from A360 IncOct 23, 2024
We’re sorry for your experience. It seems you raised a concern that you actually 'never subscribed' to the account in the first place. This was on 8th September. On 10th September, as a matter of due diligence, our support team sent your request to our internal Fraud detection team to detect any suspicious activity that may have caused this. As part of this process we normally notify your bank to check if the transaction was legit. However, on 11th September, we got notified by your bank that you already raised a Fraudulent dispute. Since it was already escalated to your bank, we abandoned the investigation at our end and REFUNDED the money directly back to your bank. I can see from our end that the bank did receive the funds on 17th September to their triage account and that the money was ALREADY refunded to your account around the 8th to 10th of October. I wish it was sooner, but typically for disputes banks take a long time at their end - its their process. I understand your frustration, but please note that we did everything right here. Only other thing we should have done is more promptly let you know that we were already investing it internally. We will work to make the process better. I hope this serves as a satisfactory explanation - please understand we are not out there to 'Scam' you. I sincerely hope you'd reconsider your rating. If there's anything else you need, kindly don’t hesitate to ask. We apologize for the poor experience you had.