AuthyReviews of authy.com

Desktop service no longer works. They make it impossible to export your authentication codes into a different solution. Twilio is a terrible company.

Twice has Authy screwed me over, first on a personal account where it didn't back up my codes and I lost access to important accounts some which I never managed to get back. Then I found Sendgrid forcing me to use their shi.tty, shi.tty authenticator where again I am locked out of my account and have no easy way for them to reset this "for my security", guess what? you absolutely SHAFTING ME is a bigger threat, let me pick my own authenticator like the rest of the industry does. BIG NO! Will move away from sendgrid too for this reason.

Authy removed desktop support. No way to export codes to migrate to another provider. STAY AWAY.

This morning Authy abruptly removed my Twilio Authy cloud-sync'd account from all of my Windows devices (yes, I know, they've been working to deprecate the Windows app for some time, but this came with no warning) AND from my secondary Android device ("this device does not meet the minimum integrity requirements" - that's *my* f***ing call to make, Twilio, not yours!), so I'm down to ONE SINGLE Android device as my sole 2FA token generator. With no warning. Completely unacceptable. Update: I've communicated with Authy support. They "don't see" the "minimum integrity requirements" error in their logs. (Well, I've sent them screenshots. It happened.) They're either unaware at the first level of support of what's really going on, or lying to the customer, or they've built their software with operations-disrupting failure modes that should put them out of business.

UPDATE, MANY COMPLAINTS LATER: The staff sent me a long Q&A asking about purchases to "prove my identity." I said I have no purchases. Corporate leadership ignores me. Definitely had the right e-mail addresses for them. What does this tell you? This company is all around BAD. Customer service does not exist to them. AVOID! All of you should Google the phrases 2022 Authy hacked because their employees are so dumb, they let your data out because they fell for scams no normal tech employees would! Did they not verify the domain names and "Twilio" links before hand? I expect this from the standard senile elderly in scam articles! "Current and former employees received phishing text messages that looked almost picture perfect, claiming to be from Twilio’s IT department and informing them that they need to reset their passwords because they are expired. An included link then led to a fake login page that looked almost exactly like Twilio’s real deal. It looks like at least one person fell for the phishing attack, as hackers managed to gain access to Twilio’s internal systems with someone’s stolen credentials." ORIGINAL REVIEW: Authy one day quit syncing my logins across multiple devices. It said I had set passwords, however you phrased them, on my individual devices. I never did. “Encrypted” devices all displayed locks for me to unlock the password. One, ONE, device of mine didn’t show it. My inner bad feeling told me I needed to resolve this or be locked out of my accounts forever. Any of the handful of times I have asked Authy for customer support, their team doesn’t understand English well and spits out answers unrelated to what I’m saying. The person I finally get in touch with who does understand English treats me like I am an idiot. They all, understanding your need or not, point you to web links on their help site area. I already read that. Why do you think I contacted you? This app will turn on you. It probably locks out thousands of people from their accounts regularly. No one else logged into my Authy. One day, my single working device would have gone the way of saying I installed an encrypted option, here unlock with a password you never created, and I would have been locked out. SMS two factor is “insecure” but works. I returned to SMS on my devices. Good luck having Authy delete your data. They delete your account data on their side only. Any help tickets you opened up creating an account on the Twilio website, their parent company, make it impossible for you without clicking lots of things, starting more help tickets, filling out forms and waiting periods. Then I learned that Authy was hacked in recent times. Good news, a security app company helping you with your logins had all its customer data opened up to bad people! They can’t protect themselves, what makes you think they can protect your two factor? Don’t use these people.

Authy didn't back up half of my logins. I am now locked out of several accounts. I logged in daily. Absolute garbage authenticator. And, nothing I can do about it. Fabulous job guys. Authy is a failure and so are the creators. How are you going to screw people over like this? Doesn't back up when it should or when it's told to. Horrible.

Useless trying to change an old phone number to gain access to my twitch account but yet they ask me for my old number I don't have it and I don't know it hence why I'm trying to change the stupid thing no help or guidance

its a horrible app, when i try and change my number, i dont get a verification sms nor calls, so its impossible (because they banned my country for being fraud or something) and when i contact support i get told to manually request a phone number change which can take 4-5 business days, which i did, TWICE, and they denied me everytime... So unless you wanna get locked up from your accounts that u set up with authy and authy itself, than dont get it