Authorize.NetReviews of authorize.net

I am writing a web app that uses authorize.net to processes credit card transactions. I was testing the code and getting a error, the system was in test mode. I called their support and as best as I can tell, if the system is in test mode they can't help you. Even though my code was talking to their servers, and getting an error from those servers, they could not see any of it. I finally contacted a fellow programmer who COULD see the responses from their servers, and told me what was going on. I then fixed the issue, turned the system to live mode, ran a transaction, and BOOM, it worked perfectly. So why was the third party able to give me information FROM AUTHORIZE.NET'S SERVERS, that authorize.net could not? Well I took the survey and when they received it they wanted to call me back. The called me and one of the so-called managers basically called me a liar. So they can't/won't help and then when you get support from somewhere else, they tell you that you didn't. What?!?!?!?!?! If you need a credit card processor, look somewhere else, ANYWHERE else.

For eight years now, I’ve had a very positive experience with Authorize.net. The platform is easy to use, reliable, and offers very competitive rates and a stellar customer service team who are kind, helpful and readily available anytime. Every time I have called because I was frustrated or thought something was wrong, it ultimately turned out to be user error on my end. Their customer-service team has always been patient, professional, and willing to troubleshoot with me until the issue was fully resolved. Thank you to the team for consistently being so helpful over the years.

What a horrible third-party payment system! Order was placed with Landrover Thornhill who uses Authorize.net to process payments. The $1100 payment was processed with my bank. The funds are on hold at the bank but Thornhill now says they've never received the order OR the funds from Authorize.net. The bank won't release the hold for 2 weeks. Meanwhile, my vehicle is broke down 5 hours away from home.

Horrible company. Hold your funds and do not release them for 3 months then cancel your merchant services

Deceitful company whose customer service is non existent. I cancelled the service over a year and a half ago, not having one charge go through them. Finally in December, they followed through with the cancellation.. I now received a call from collections for over $2,000. They are crooks. Avoid this company at all costs.

I have used Authorize.net for years with no problem. Recently, my organization changed its bank account and tax id. The process that I have had to go through was confusing and took over a month. The people were pleasant, but the process was bungled. Their organization is fragmented and unable to provide integrated service.

This has been, without question, the worst onboarding experience I have encountered. We thought we were signing up for authorize.net but they deferred us to their partner Zen Payments. Both were incredibly underwhelming and would not recommend. To begin with, our business was never properly approved. Based on the eventual feedback we received, we should not have been onboarded at all. We operate a small hormone practice with monthly memberships and lab billing—nothing complex—but no one took the time to understand our payment model during onboarding. We were never informed that our subscriptions would be classified as keyed transactions, nor were we advised that a POS system would be required to swipe transactions through Zen Payments. As a result, during our first month, all transactions were processed in test mode, meaning zero funds were deposited despite transactions appearing authorized and swiped. This was later explained as an onboarding error between Authorize.net and Zen Payments. We are left to chase thousands of dollars of payments now with customer reputational damage in explaining this. We were left to resolve these technical issues ourselves, which unfortunately aligned with the overall service experience after we learned authorize.net and zen payments were never even configured on the back end correctly together. We were then instructed to purchase a POS system and overnight it to our business, costing us approximately $300. Only after doing so were we informed that our memberships would never qualify for swipe transactions and that we would instead be required to enroll in a 100% keyed program, which carries approximately $1,500 per year in Visa and Mastercard fees—rendering the POS purchase unnecessary. Despite onboarding in October, four months later we have not received a single dollar of our own revenue, as all funds remain held in reserve. We have been told a determination *may* be made in February regarding release of funds. Expectations are extremely low. While holding all of our revenue, the company has nonetheless deducted hundreds of dollars in fees, which I consider excessive given the circumstances. I have repeatedly requested to cancel the service, return the POS (which was opened but never installed), and have our funds released. These requests have gone unanswered. At this point, I am preparing to dispute the POS charge due to the lack of response or return process and to leave reviews wherever possible to document this experience. I strongly advise any business to avoid onboarding with this company. Based on our experience, the process is disorganized, poorly communicated, financially damaging, and unsupported.

They allow you to create an account after you give them ALL the details about your type of business... then they let you charge your clients, HOWEVER, they then HOLD ON TO THIS MONEY, and tell you they will no longer work with you because they don't work with your type of business. They hold onto the transaction for at least 120 days, with a small chance of releasing it before that (which doesn't happen). If you're a bit confused, they essentially hold on to your money until they feel like it. You're only allowed to send emails, there's no one you can talk to. In my case they held onto $11k, which forced me to handle things with money from my savings and I even had to overuse my credit cards, and trust me, within those 120 days I contacted them a lot, they simply "followed their protocol" and barely cared about how serious 11k is in this economy, and how much it really threatened my stability. It was extremely frustrating and I felt powerless, AND SO WILL YOU. Unethical practices, non comprehensive nor fair system. I finally got my money back, and now I can comfortably say, F this company! I recommend you simply check with your business's bank to see if they have a credit card payment option. Way better, safer, and damn near free. Wish I would've come across all the reviews here before I signed up with those guys. If you're reading this, lucky you! Good luck in your business efforts!