Jerzy K.
Order # 1005
Order # 1005. Completion of frivolous people. I bought propellers for Autel Nano on the UK website. The parcel was to be delivered within the EU within 5-6 days. After paying, I received an e-mail confirming the acceptance of the order. It was only upon my additional inquiry that they informed me that the parts were not in stock in Europe. And the delivery can be minimum 15 days. I replied that it was impossible because it was an urgent matter and let them send them from a warehouse in China by courier to Poland as an equivalent for misleading the customer while shopping. They promised to ship the next day with the fastest courier company. As a result, they sent by ordinary postal, economic letter. That is the cheapest and the longest possible postal form. A shipment from China to Poland will take 15 to 30 days. And the whole problem cannot be solved anymore. This is an incredible company. It has rubbish information on the store page. Then he gives the wrong information. And all this for the high price of the propellers. In the original Autel store, the same propellers are $ 10, and they take £ 23, which is over 3 times that, and they still do that to customers. I will never buy anything there again and I will inform all my fellow drones to avoid this store. I also filed a complaint with Autel's headquarters. Updated 02/18/2022. It is not true that the order was pre-sale. On Autelpilot.co.uk it was marked as available immediately, with delivery times of up to 5-6 days within the UK and EU. At the time I was informed that it was out of stock, the status was still the same on the website and it is still now.
Response from AutelpilotFeb 17, 2022
Dear Jerzy Kicinski, Thank you for preordering "The EVO Nano Propellers" in our store with the shipping address "Poland" on February 10, 2022, after your purchase we have sent you a confirmation email. And due to the EVO Nano & Lite Accessories being just released, there has been a shipping delay, we sincerely apologize to you for the delay. We shipped your order on February 15, 2022, and provided you with the tracking number. Due to the European government charging higher VAT and customs duty and we are responsible for all of this and have not charged you any duties and VAT, the price will be a little higher than the US market, of course, if you are not satisfied with your purchase, our store provides 30-Day return policy from the day you receive it, you can return this to us for a full refund. By the way, we have visited your account, you always left a 1-start review for every site, we provide our customer 24 tech service, 30-day return & refund service, and 1-year warranty, hope our service can help you. If you still have any questions you can contact us via email at "[email protected]", we will come back to you within 24hours and you can also visit our return policy here https://autelpilot.co.uk/pages/autelpilot-return-and-refund-policy. Kind Regards, Eric www.autelpilot.co.uk