JOHN W.
Yes I’m American and this is a real review.
Yes I’m American and no I don’t work for Autel Pilots. I read some of the bad reviews even before I bought my drone but I decided to roll the dice anyway because the price was a few hundred lower than Amazon, Autel (Autel Robotics). I got the Evo 2 Enterprise 640T v3. I own a commercial drone company called TerraScan Dynamics if anyone wants to check to see if I’m an actual real person leaving a real review. They had to ship my drone from Hong Kong because they didn’t have the 640T in stock and it got here pretty quick. I think I only had to wait maybe 10 days. The RTK module got lost for a few weeks in the mail but I ended up getting that today, which totally wasn’t their fault. We had really bad snow and ice here in northern Oregon. But I’ll tell you what, they answered every single one of my emails right away with an hours even on the weekends. They were extremely polite to me every single time. Gave me all the tracking information and they even gave me a landing pad, prop guards, and extra set of props for free just for the hassle of having to wait a little longer. The prop guards unfortunately don’t fit the enterprise models because the enterprise are a little bit bigger but the gesture was nice regardless. I can just sell those and get 20 bucks out of it. Still cool. But I will definitely do business with them again. They also said they would pay the import tax if there was any, which there wasn’t, luckily. A lot of companies don’t pay it, they make you pay. But I would definitely do business with them again. As for the 640T it’s crazy how well-made this thing is, especially the carbon fiber arms, it fell off of the hood of my Silverado onto the pavement today, and didn’t leave a scratch, dent crack, or anything it landed, full weight sideways on one of the arms. I was freaked thinking it broke, but absolutely nothing happened to it. It flies fine, nothing loose or bent. Nothing. My mini 3 flew 2 feet into a wall in my kitchen one day and the front left arm snapped right off. Even if you don’t do commercial drone work, I suggest getting the enterprise just for the durability of it. That’s basically all I have to say. Very good customer service it couldn’t have been any better to be honest. Not saying the other reviews aren’t accurate they could’ve possibly had that experience but that’s not the experience I had I suspect maybe they had some issues in the past and they’ve since tried to fix that and had better customer service now.