AutelpilotReviews of autelpilot.com

Very poor communication. Trying for over a month to return a drone and they don't answer phone, text or email. Not a good look for an authorized dealer.

So the real question is why the hell would I want to pre-order anything with you when it takes you 2 – 3 mo. for you to Shipp it if at all. How about I return the $14,000 worth of Drone back to you for your failure to provide the equipment I ordered. Your BS answer does not get it. So what's next you stop supporting you V2 when the V3 comes out.

So now we are approaching two years since this company advertised an EVO II v 1 smart controller which they were unable to provide. Took my $1,199.00 quick enough, but have not responded to emails for over a year. MY RECOMMENDATION IS NEVER NEVER DO BUSINESS WITH THIS COMPANY! They have not contacted me about their inability to provide the product and have not refunded my money.

Avoid this company at all costs there advertising as a UK company. They have no UK support and the drones are fakes and poor build quality there customer support is non existent

Bought nano+ and found out underpowered and didn't have all of the functions claimed in the advertising (no dynamic tracking). Sent it back within 30 days for refund. It was tracked as delivered, had to email them after a week to ask where my refund was, they said they'd received the drone and refund would be paid within 3 days. 2 days later they claimed it hadn't been received. Ended up raising a dispute via PayPal as support just kept asking the same question over and over even though it had been answered several times. Eventually after 6 weeks PayPal found in my favour and they refunded the money. Wasn't impressed with the drone and their support is an absolute nightmare, avoid them at all costs. Bought a dji mini pro 3 instead and it's superb.

I ordered the new Autel Evo II Pro drone from AutelPilot, but the drone would not transmit any video. I knew the camera itself was working because it recorded to SD card, but even with updating apps, firmware, and everything else the image transmission wouldn't work (I knew it was defective, I've used a lot of drones). AutelPilot said to ship it back to a certain address with a tracking number, which I did via UPS less than a week after buying it, and the tracking confirms delivery. However, they started saying it was only shipped to a "loading dock" and that they could not confirm my return, even though I followed their instructions exactly and had proof. This is not an american company either-- the transaction shows up as a foreign charge and the service emails read more like chinese than english. It is now a month later and now I have no money and no drone, I am still in dispute with them over the return of the defective drone, making a complete nightmare situation from this awful dishonest company.

I pre-ordered an Autel nano drone on Dec.19, 2021 and it was a nightmare. I was asked to upgrade my order in April of 2022 because the drone I ordered was out of stock they had already shipped them all out even though I had pre-ordered so I had to upgrade to a higher price model that was in stock which was $150 more making my purchase over $800. So I when received it a couple of weeks later it did not work the only three propellers would start up and it never got off the ground I ended up with a $800 paperweight and was really depressed and mad because of the time and money I had spent for this drone. I thought it was going to be great after having bought a previous Autel Evo drone that worked great and had no problems but this one turned out to be a nightmare and you can forget about trying to get a refund it’s not going to happen so I ended up trashing the whole thing and just taking the “L” because I was so frustrated. Eric was my sales rep please look it up Dec 19, 2021 you will see everything I said is true.

Autelpilot.com agreed to refund my money and haven’t done it. They claim they are officially affiliated with Autel Robotics, however Autel Robotics denies this and calls AutelPilot.com a scam web site. So far they have stolen my money and refuse to give me a refund. They have acknowledged that they have my money and have not delivered the smart controller that I ordered.