AutelpilotReviews of autelpilot.com

Never received my drone. Been fighting with the company for a month trying to get my money back. Lost revenue because they never got my drone delivered. Had to purchase a different drone locally to replace the one I ordered online. Lost several jobs and damage to my reputation. Autel never told me the drone was out of stock. Then they shipped the drone only to recall it. By this time a month had passed and I run a business. I had to do what ever I could to fix the issue. At no time did Autel reach out and explain any issue. I had to email every time something changed to get information. Now I have a drone that I didn't necessarily want and paying a 3k bill for a drone I don't have.

Autelpilot offered to give me a free propeller if post a review. I posted a review, but never received the free propeller. I guess they did like my review

The drone feels 40m for no reason, Autel says :pilot error. Will not be repaired under warranty. Price for repair at Autel higher than for a new drone. No parts available. Autel does not sell parts to customers or independent services . No VAT receipt, asked several times. And Autel removes bad reviews from their website. This one was screenshotted. Bad quality, bad service, no spare parts and review manipulation. Do you want them to have your money?

I am still waiting on a return label. It was shipped missing parts The drone was used

Now I’m going on week after week with no refund from these little stains. They owe me $5099.00 and they keep making up excuses why they can’t refund my money. It’s a joke at this point and I’m being scammed for over 5K. They take your money, then send nothing. Then they hope PayPal refunds you your money. Don’t fall for this nonsense.These people screwed with the wrong guy this time.

Waste of time… advertised 19% discount on a drone which i did not see in the cart/checkout. Reached out to customer service and get one single reply- we can offer you 10% discount. I keep asking where is 19% discount which the website states and i dont get apology or any explanation just - we offer you 10% discount. Pathetic customer service

I placed order and then cancelled it before it was shipped. They shipped the ordered anyway. Because I had cancelled the order, Autel pilot had the shipment routed back to the warehouse. So one would assume a refund would be issued. NO REFUND, because the warehouse then reshipped the item to me again. I refused the shipment per my email contact with Autel Pilot. Still no refund for an order placed and cancelled Jan 2, 2023. I disputed the charge with my credit card company who has been very helpful. Keep in mind it is not possible to talk with Autel Pilot customer service because they are based in China. Email is the only way. Any future purchases of Autel Robotic products will be with a US based retailer.

Received a faulty unit. The company did not exchange or take the unit back. After a while they did not even answer e-mails. Very bad customer service.