AustralianopaldirectReviews of australianopaldirect.com

Buyer beware! My husband bought an openwork heart pendant with opal and as a mature woman there's no way that it can be worn. Of course they never give you dimensions but say photos have been enlarged to show more detail. This pendant is about the size of my fingernail and the bail is actually longer than pendant. He upgraded to their "higher grade" chain which is very flimsy with a circle click clasp. All this for only $900. When I called about return they had no record of any purchase in our name. So I'm stuck with a worthless piece of jewelry they refuse to take back and I would be embarrassed to "regift" to anyone I know.

I ordered a pair of opal earrings from this company because they seemed to be exactly what I've been looking for but when I received the earrings, they were of lower quality and poor color on the opals. Their website return policy page says that you need to get their approval in order to return items and provides the email address in order to contact them before returning any items. I've tried emailing them 4 different times and have never gotten a response about returning the earrings.

My fiancé bought me an opal engagement ring from AOD … the opal started flaking away shortly after the warranty expired. I wish I could share the photos I took with a macro lens of just how thin the slice of opal is, less than 1mm. My local jeweler said a was shocked to see a doublet that thin. I reached out to their customer service and they blamed me, although I have many other pieces of opal jewelry that have been in my care for years and aren’t flaking away, they said I must have mistreated it. However, they did offer to “in good faith” have me ship it back and evaluate for repair and let me know the “associated cost.” I’m not in a position to give them more than we already did. My partner spent almost 2 months of mortgage payments on the ring - it didn’t last 4 months. Don’t bother, please.

I expected the opal jewellery from Australia not Usa. They are called Australian Opal Direct. They sould be renamed Australian Opal INDIRECT. Their name is very, very misleading.

Repeat customer, we keep adding to our Opal Jewellery collection. Amazing customer service, responded within 24 hours and my order was received in 2 days! The Opal Ring and matching Opal bracelet was beautiful. The pictures and video on the website were exactly as described. I am a repeat customer and highly recommend Australian Opal Direct!!

Awful customer service. I had previously reviewed them highly, but that was years ago. I recently tried to make a purchase, everything processed, and I got a confirmation on my purchase. The next day I got an email that said they had put the wrong price on the item I ordered so they were cancelling the order. I asked for clarification and then crickets..... didn't even get an apology or offer to ship something different. Never heard from them again. Horrible experience. Avoid.

I received my inlaid 14k Gold pendant today. It's heavy, beautiful and matches my ring exactly. I love it and you get what you pay for I don't know what the other people purchased but what we bought was solid.

I received a custom made black opal pendant in March 2021 (posted from California not Australia) and by Christmas that year I had about 1/3rd left of what was, in effect, just a very thin coat of 'opal' over a resin base. I showed it to a gemologist in London who appraised it and estimated that if perfect the pendant would retail at about 1/5th of what I was charged. Apparently - accordingly to AOD - the pendant must have been dropped or hit hard. As it had been around my neck since the day it arrived, I can say that neither of those happened. To be fair the company has offered to replace it for a bargain price - i.e. the full retail price my gemologist thought mine was originally worth! I shall not be taking them up on this nor dealing with them ever again and I would advise everyone else not to either. Avoid at all costs.