AustralianopaldirectReviews of australianopaldirect.com

Please please listen do not purchase anything from Australian opal direct! I don't know why this website was recommended to me by Google as a great place to purchase opals but it's not. I placed an order and realized within 1 hour that the gold was filled and I was looking for solid gold piece so I requested a cancellation No response from them for 2 weeks! Thankfully I purchased using PayPal so I escalated with them and finally I received an email from AOD and they said they would process the refund. They never did!!! If I didn't go through PayPal I would have lost my money please don't do it. This is a new review 2026!

I’ve always had an incredible experience with this company but this time they straight up robbed me. I ordered a ring in late November, I’ve emailed them so many times and no response. Spend your money elsewhere!!!! This place is a scam!!!

Dealing with this company was a nightmare. Never never had such bad customer service with a luxury purchase like we are talking not just unhelpful but openly rude. First of all be warned there is nothing direct about this opal it’s not from Australia but from the US. Secondly their shipper is awful and you better hope you have no issues with shipping because they will make it clear it’s not their problem which is crazy given the premium prices. Prices are not awful and all but the quality is very average and I was sorry to give business to a company with such unethical practices deliberately misleading people to make them think they are based in Australia. This is ironic because I’ve bought some Aussie opal pieces from Aussie seller and they took their business and customer service seriously. Guess I should have read TrustPilot before buying.

Wish I had read the reviews before spending money on jewelry from this company. They are honestly the worst experience I’ve ever had buying a luxury good. Wouldn’t call what arrived a luxury good. Ridiculously low quality doublet with the rudest customer service I’ve ever come across I was left speechless by how rude they were when I reached out to resolve the issues and politely explained. I’ve had better customer service over $5 items than on this luxury purchase these people are unbelievable and do not care about repeat business seems to me like their model is to trick people get their money then tell people to go to hell when things inevitably are unsatisfactory. Also they’re from the USA not even from Australia. Nothing “direct” about these guys.

DO NOT purchase from this company. The prices are outrageously expensive for triplet opal jewelry. I've shopped around and it is easily two to three times more expensive plus the descriptions say black opal when they are actually cheap low quality triplet opals. So deceptive and dishonest. Plus you have to pay extra to pick a ring size? Stay away!

Buyer beware! My husband bought an openwork heart pendant with opal and as a mature woman there's no way that it can be worn. Of course they never give you dimensions but say photos have been enlarged to show more detail. This pendant is about the size of my fingernail and the bail is actually longer than pendant. He upgraded to their "higher grade" chain which is very flimsy with a circle click clasp. All this for only $900. When I called about return they had no record of any purchase in our name. So I'm stuck with a worthless piece of jewelry they refuse to take back and I would be embarrassed to "regift" to anyone I know.

I ordered a pair of opal earrings from this company because they seemed to be exactly what I've been looking for but when I received the earrings, they were of lower quality and poor color on the opals. Their website return policy page says that you need to get their approval in order to return items and provides the email address in order to contact them before returning any items. I've tried emailing them 4 different times and have never gotten a response about returning the earrings.

My fiancé bought me an opal engagement ring from AOD … the opal started flaking away shortly after the warranty expired. I wish I could share the photos I took with a macro lens of just how thin the slice of opal is, less than 1mm. My local jeweler said a was shocked to see a doublet that thin. I reached out to their customer service and they blamed me, although I have many other pieces of opal jewelry that have been in my care for years and aren’t flaking away, they said I must have mistreated it. However, they did offer to “in good faith” have me ship it back and evaluate for repair and let me know the “associated cost.” I’m not in a position to give them more than we already did. My partner spent almost 2 months of mortgage payments on the ring - it didn’t last 4 months. Don’t bother, please.