Meet Aura, the world’s smartest picture frame. Aura is an easy and beautiful solution to unlocking memories from your phone. Download the free app, connect your frame to WiFi, and watch as the frame displays the best photos of the people you love.
Aura (auraframes.com) has 228 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
Showing 192 reviews with 5 stars · Clear filters
Jennifer R.
Our AURA frame that we received as a gift a few years ago suddenly stopped working. We sent a message to the company and all they wanted was the product number which was easy to find in the app. Next thing we knew, they were telling us that we were getting a brand new frame! We just received our replacement Aura frame and couldn't be happier! It was a super smooth transition and it works beautifully! Thanks so much for taking care of us!
Letitia D.
Isaiah was able to troubleshoot the problem that I was having with my Aura Frame and send a solution that fixed the problem.
Rose D.
Isaiah was very friendly and super knowledgeable.
Boro M.
I have purchased an Aura frame earlier this year, which displays my photo's with beautiful colours and high resolution. It has a very simple app to allow uploading new photo's which I really like. Unfortunately the frame screen started to have a defect and cloudy spots formed on it. I contacted Aura customer support and sent them pictures. They promptly responded and based on the issue sent me a replacement frame which came within a couple of days. I want to thank Isaiah for the excellent customer service. Swapping frames was also very easy as the setup transferred the pictures automatically.
V. D.
My miniature dachshund liked my Aura's power cord so much he chewed it in half. When I contacted Aura and inquired about getting a replacement, they promptly sent me a new one at no charge. It does not get any better than that. Great company and great customer service.
George
Our Aura frame suddenly stopped working. The Aura chatbot determined it needed to pass my correspondence up the line to Isaiah, in the Aura help department. Isaiah shipped a replacement power cord in the hope that that was the problem. Unfortunately it wasn’t but Isaiah made arrangements to get a replacement frame at a reduced cost. He also offered to help transfer our photo collection to the new frame which would eliminate our having to request other people to resend photos they’d provided before to the replacement frame. Once the new frame was connected, I sent the its serial number to Isaiah and (literally) within a few minutes they’d started moving the entire photo collection to the new frame. I feared getting the failed frame replaced would be a lengthy, difficult process but the fast response and follow-up by the Aura Frame help staff made it quick and painless. Thanks!
Robert J.
Isaiah was great. He diagnosed the problem quickly and had a solution ready in seconds. Excellent service!
Ashley S.
Isaiah was quick to solve my issue with my frame. Made a normally frustrating/daunting process, The easiest part of my day. The customer service made me feel so better about my purchase with this company. I will continue gifting these frames and treasuring mine for years to come!