AuraReviews of auraframes.com

Professional and friendly service

My rabbit chewed my power cord, and my attempts to splice it to repair didn’t work. Aura replied the next day, and kindly offered a new replacement cord. Great customer service! I’ll be buying more frames as gifts for Christmas. Thanks Aura!

Customer service from Gulzhan was excellent via email and the company quickly sent a new unit which was a snap to reset and restore our photographs

Isaiah did a fantastic job offering customer assistance when I reached out with a problem I was having with my Aura frame. He was very responsive and offered an immediate solution that resolved my problem. Well done and much appreciated!

Time was spent one on one, a step at a time, trying to get my Aura frame functioning properly. With no success, they kindly offered a replacement even though there was no warranty remaining. Couldn’t have asked for better service.

I had an issue with my Aura frame, which I’ve had for many years and was originally given to me as a gift. It holds many special photos of our beloved family dog, so getting those memories back was very important to me. I initially emailed Aura Customer Care and Nirvan responded right away. I wasn’t able to respond immediately, and what really impressed me was that Nirvan actually followed up with me to see if I still needed help. That kind of follow-up already showed me that he genuinely cared about resolving the issue. Once I responded, Nirvan gave me clear, step-by-step troubleshooting instructions and walked me through what to try. I followed his instructions, but unfortunately, the frame still would not work. At that point, Nirvan immediately offered a very generous resolution. Since my original frame was already many years old and well out of warranty, he helped me purchase a replacement frame at a significant discount. I truly appreciated that Aura was willing to offer such a good solution despite how old my original frame was. After I received the new frame, Nirvan continued to assist me, including helping me transfer the photos from my old frame to the new one. This meant a lot to me because those pictures of our beloved family dog have so much sentimental value. From my initial email all the way through getting the replacement frame set up, Nirvan provided absolutely top-notch customer service. He was responsive, knowledgeable, caring, and very solution-focused. Most importantly, he followed through and made sure I was taken care of. Thank you, Nirvan, for going above and beyond. You are an excellent representative of Aura, and I truly appreciate the exceptional service you provided. Definitely five-star customer service!

This Aura frame has changed my life. I love to sit and watch the pictures go by. Each picture brings back an amazing memory. I purchased a frame for my DIL and my elderly neighbor over the years. Thanks goes out to Gulzhan who was incredible for helping acquire a new frame. Customer Service is amazing.

I had a power issue, it was resolved quickly with continued support and contact.