Meet Aura, the world’s smartest picture frame. Aura is an easy and beautiful solution to unlocking memories from your phone. Download the free app, connect your frame to WiFi, and watch as the frame displays the best photos of the people you love.
Aura (auraframes.com) has 228 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
Showing 192 reviews with 5 stars · Clear filters
Stephanie
My elderly mother was having problems logging into her Aura account and contacted the company through chat and email. She was still not getting resolution (her fault not yours!), so I also emailed Aura and explained the situation. Keiko from Aura was so patient and cc-ed me on all emails regarding this situation. We were able to get it resolved quickly and my mom can again see her precious photos!
Mary N.
After many years of having their frame, Aura stands by their product. Their customer service representative, Lucia, was fabulous. She listened, was responsive, and was able to fix my issue.
C C.
Aura has great customer service, and Isaiah was very responsive and helpful.
Vicki K.
Tatianna provided the best support! Ty
Elena M.
I love my aura frame, it absolutely says luxury photo viewing. Stunning display lovely elegance and easy to use. Customer service was so prompt in getting back to me and resolved my issue in an instant. Appreciate them so much and I will be getting another aura frame soon.
Anna
We have purchased 5 auras over the last few years, for family members and our own home. We have never had an issue until recently when one of our frames had a cord break off a piece of metal inside of it, rendering it unusable. I reached out first to try a new cord, which the Aura service team sent for free. When that still didn’t work, I reached out and they immediately got me set up for a brand new replacement aura. I couldn’t be happier with the service and the solutions provided. These are expensive gifts, and we get to enjoy them every day. Thank you for saving the day!
shirley C.
My original frame was faulty and I approached aura on the wednesday afternoon, they replied within two hours asking for a photo. I sent that next day and received a reply within two hours asking for my details to send a new frame. They said it could take 2 to 7 days to arrive but I received it on the friday tea time with clear instructions how to transfer my photos over. Excellent service. ( and I love my frame)
Marilyn R.
I was very pleased with my experience. My issue was addressed and resolved very promptly.