AuraReviews of auraframes.com

My frame stopped working after 3 years and it was cheerfully and expediently replaced and at no cost for shipping. The frame is in my kitchen and I love looking at it often. I highly recommend Aura Frames for the excellent quality digital pictures and extraordinary customer service.

My parents frame quit working and I was going to order them another one but was worried about their photos transferring. Paul emailed me and suggested first trying a new cord, sent it for free. When the frame still didn’t work, Paul sent me a code for a discounted new frame. When the frame arrived, Paul worked on a weekend, to transfer all my parents photos to the new frame. The customer service Paul provided has been prompt, consistent, and spectacular!

My frame went black and wouldn’t work. I contacted customer service and they sent a new one. My frame is now working again. Great customer service!!

Fantastic customer support from Jakia. Frame would not switch on and within 1 day of reporting a new power lead was dispatched free of charge that fixed the issue.

My frame died recently and when brought to the attention of Aura, they immediately sent me a new frame, even though I had had it a couple of years. It was easy to install and all pictures were automatically transferred to the new frame.

I was given an Aura Frame as a gift over 2 years ago. It stopping working and after briefly trying to figure out what the problem was without using the Help function on the Aura app, I put it away to deal with later. I forgot all about it until yesterday. After plugging it in and finding that wasn’t working, I checked in the Help section of the app and quickly found the correct subject area which took me to a Chatbot. After answering some easy questions, I was directed to a form to send to the Support Team which I completed and sent off. I didn’t expect the quick response I received! I wasn’t checking my email but I’m pretty sure the Customer Care representative got back to me within a couple of hours and the problem was solved! A replacement frame is on the way which was a completely unexpected result!

How easy it was to have my problem solved. Went on the app and followed the instructions in the customer care troubleshooting portion. Very easy to use. The fixes didn’t work so sent email. Gia could not have been nicer and helpful. She had a new power cord sent. That was the problem and Aura is working.

After trying multiple digital picture frames, I can confidently say that Aura is by far the best brand in the market. Yes, they come with a higher price tag, but the premium experience they offer is absolutely worth every penny. One of the standout features of Aura frames is their seamless app integration. The user-friendly Aura app allows you to connect and manage multiple frames effortlessly. This has been a game-changer for our family. We have Aura frames for each of our family members living in different parts of the world, and it has become an incredible way for us to stay connected and share our lives visually. The ability to instantly share photos across these frames has brought us closer despite the physical distance. Another major win with Aura frames is the unlimited cloud storage. This feature is simply unbeatable! We never have to worry about deleting old photos to make room for new ones. It's such a relief to know that we can keep adding to our digital photo collection without any storage limitations. This unlimited storage, combined with the high-resolution displays (some models offering up to 2K resolution), ensures that our precious memories are always showcased in the best possible quality. What truly sets Aura apart is the build quality. These frames are built to last! The premium materials used in their construction, coupled with the sleek design, not only make them durable but also ensure they blend seamlessly with any home decor. The attention to detail in the design, from the textured finishes to the stable base, speaks volumes about the quality you're getting. The ease of use cannot be overstated. From the initial setup to the day-to-day management of photos, everything is intuitive and straightforward. Even family members who aren't particularly tech-savvy find it easy to use, which is a huge plus. In conclusion, we couldn't be happier with our Aura Digital Picture Frames! They've exceeded our expectations in every way - from the stunning display quality and robust build to the user-friendly app and unlimited storage. If you're looking for a digital frame that offers a superior experience and helps you stay connected with loved ones, look no further than Aura. It's an investment in quality that you won't regret!