AuraReviews of auraframes.com

Our Aura Frame stopped working. I tried troubleshooting the problem myself by changing to a different network. I knew enough to try changing to a 2.4GHz network but it kept “looking for frame,” I finally contacted Support and was assigned to Faustine who asked questions to analyze the problem. This took a couple of back and forth emails where Faustine took a very methodical approach. She decided to send us a new power cord free of charge. Our problem was solved! Aura Frames provides the absolute best customer service. I was afraid I’d have to do a factory reset and lose all of our pictures, but no! Faustine to the rescue.

I purchased one of these frames from Costco about 2 years ago. It was a bit tricky to set up and add the family, but once done, it's great. We time it come on each day. We send photos whilst in holiday, I absolutely love it.

My experience was excellent. Jay answered my initial inquiry regarding a faulty picture and sent a new cord. My kids sent me a new Aura Frame as the replacement cord didn’t resolve the issue. I set up my new aura Frame and Lisa quickly facilitated transferring all my old pictures to my new frame, at 7:30 pm. I am thrilled with the response and quick resolution. Thank you!

Best customer service! My siblings and I have purchased many Aura Frames for our parents and cousins so I already knew how wonderful the frame itself is. The fact that it holds so many pictures and you can pause on a picture to look longer is a great feature. So, to say I was excited to see an Aura Frame up for auction at a cancer fundraiser I was at would be accurate and then when I won it, you'd think I'd won the lottery! (In my mind I had. Lol) When I got it home and found it had belonged to someone else and I wasn't able to get it to connect to the Internet I was disappointed but thought I'd contact customer service to see if they could give me direction. Amin advised me the company doesn't usually support second hand frames that weren't purchased from Aura or an authorized dealer but would try their best to help. After getting further information about the frame Amin suggested I try to do a factory reset and told me how to do it and asked that I let them know how it went. After trying many times with no success Amin had Chelsey join in on the email conversation. Keep in mind they aren't really to be helping me and yet they went above and beyond any customer service representatives that I have ever dealt with. Thanks to them they are making a one time exception and I will be receiving a pre-loved frame at no further cost to me. They have my business for life and you know I will be referring them to anyone and everyone. Exceptionally grateful customer MBK

Absolutely outstanding customer service! I accidentally damaged my Aura frame, and the screen was broken. I reached out to their support team through the website, and within just 4 hours, I received a response. Although they couldn’t repair my frame, they offered me a brand new one—FREE of charge! This was despite the fact that the damage was my own fault, not a defect with the product. I’m beyond impressed and incredibly grateful. A special shoutout to Hajar from the customer service team for being so helpful and kind! I wholeheartedly recommend Aura frames. We have the Carver Mat model, and the photos look stunning on the screen. Plus, the app is super user-friendly. It’s been a fantastic way for our toddler to connect with his relatives who live far away—it’s something we use every day and truly love!

Rey from support answered promptly and clearly. He patiently answered my original and successive questions thoroughly with an abundance of knowledge. Super support.

I sincerely appreciate the exceptional customer service that I received from your team, particularly from Gia, regarding my recent issue with my Aura frame. After encountering a problem where the device went black, I reached out via your website’s chat feature on a Friday evening. I had diligently followed the troubleshooting recommendations before contacting support and certainly did not anticipate a response until the following Monday. To my astonishment, I received an email from customer service early Saturday afternoon, inquiring if I had attempted the troubleshooting steps. Upon confirming that I had, Gia promptly provided me with clear instructions on how to request a replacement cord at no charge. I received the cord within a week. I cannot thank you enough for the swift response, Gia's pleasantness, and the straightforward directions that helped me resolve the issue efficiently. I am once again able to enjoy the cherished memories captured by my family and friends once again. Thank you for prioritizing customer satisfaction and fostering a responsive support team.

I had an outstanding experience with Aura Frames’ customer service team.. specifically with Farzana recently. From the moment I reached out, the staff was incredibly patient, accommodating, and genuinely helpful. They took the time to address my questions & problems thoroughly and went above and beyond to ensure I had the best experience possible. It’s rare to find such a responsive and customer-focused team, and I truly appreciate their dedication to making everything seamless. If you’re considering an Aura Frame, rest assured that their customer support is just as impressive as their product. Highly recommend!