Meet Aura, the world’s smartest picture frame. Aura is an easy and beautiful solution to unlocking memories from your phone. Download the free app, connect your frame to WiFi, and watch as the frame displays the best photos of the people you love.
Aura (auraframes.com) has 228 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
Showing 192 reviews with 5 stars · Clear filters
Kevin S.
Had a problem with our Aura Digital Photo Frame. Contacted Aura via their chat and once explained a new power cord was dispatched promptly which rectified the issue. The service and follow up emails were first rate.
Damien E.
The Frame stopped working, after 2 years. I went on the chatbot and they posted me a replacement cable, it arrived next day and fixed the problem. Well done Aura, easy, quick, painless. I will be recommending you to all my friends.
BPTech
A nice upgraded frame. Clear pictures. Good options. And when it started to flicker, Aura was very responsive and remedied the issue quickly. Very impressed with the customer service!
Sandra D.
What great customer service, in fact the best I’ve ever received! I called about my Aura frame that went black and customer service offered a few things to do that did not work so they offered to send me a new cord without asking me for a dime and it did fix it!! Thank you Aura for you help
Paul M.
Nirvan did a truly excellent job. Always polite, answered my questions, found a way to solve a major problem I had and took care of it. Exemplary customer service
MFM
Tatianna, in Customer Service immediately responded to my problem and walked me through every scenario in order to troubleshoot the issue with my Aura Frame. It was the best customer service experience I have ever had.
Laura D.
Isaiah made the replacement of my frame easy! I am very pleased with Aura and my customer service rep Isaiah.
Jaap
Great customer service (Hajar)! After 2,5 years the frame suddenly turned non responsive so I sent them an email. They quickly replied and sent me a new charger for free. This resolved the problem.