AuraReviews of auraframes.com

I was given my Aura frame as a gift about a year and a half ago. Recently it quit working. Gulzhan tried everything to help me get it working again to no avail. They even offered me a large discount if I wanted to replace it. I had about 4600 photos of my kids and grandkids on that frame, so I was going to do that. Gulzhan came back and said (even though it's out of warranty) they were going to replace it for free. he also offered to help me reload all the photos onto the new frame. It would be wonderful if all companies treated their customers so well.

Great Customer Service - above and beyond my expectations. Aura Frames really cares about their customers.

Easy to contact for support Quick response Very detailed instructions to follow Gave a few options Excellent follow up to makes sure everything was correct Love my Aura frame. Wouldn’t want to live without one…seriously

Aura has the best customer service of any company I have dealt with in recent years. I emailed them and Paul answered me immediately. He resolved my problem, sent me a new wire and my frame worked. Unfortunately, the problem arose again and Paul has now issued an email to me to pick a new frame. This is unbelievable customer service.

I had an issue with my frame and went right to the Support articles. When those suggestions did not work, I emailed Customer Care. I received a VERY quick response with very clear instructions for next steps. I actually had to email several times and each time the response was very prompt, kind and detailed. Since my issue could not be resolved, I was offered a new frame...even though I was out of warranty. Who does that??? BEST customer service for a prodcut I absolutely love!

Prompt response to my email when i needed assistance with a problem. Easy to follow steps to correct the problem and quick followup to make sure my concerns were addressed!

Customer service are amazing to deal with, super friendly, helpful and fast to respond, couldn’t recommend higher! Adam was exceptional at getting back to me.

I bought an Aura Frame for my mother about a year ago because she loves seeing photos of her family but struggles with technical things. When it suddenly stopped working, I was worried she’d lose this daily joy. It turned out to be the power supply. Aura’s team quickly diagnosed the issue and sent me a replacement for free. The frame works perfectly again, and my mom is so happy to have her memories back. I’m deeply grateful for a company that stands behind their product and makes it easy to care for loved ones.