AuraReviews of auraframes.com

Amazing customer service. 5 stars with the fix of an issue with our Aura Frame!!

Great sevice second to none special thanks to Quint

My Aura frame stopped working and wouldn’t power up. I attempted to restart and other potential remedies suggested on the web site, but wasn’t successful. I wrote Aura customer service, and they sent me a new power supply. Problem solved! Thanks so much Aura support.

I had an issue with my frame. The team at Aura diagnosed and fixed the issue right away. Amazing experience!

Paul from Aura was a Great support! We had a glitch in our Aura and had lost all picture rotating. Paul was able to reboot and save all our picture and put them back on aftyer a factory reboot. Love our Aura Frame and so do 4 other family members with theirs.

I had an issue with a frame loading photos. After trying all the FAQ suggestions, I submitted a ticket and I was contacted by Amin in Customer Care. I was walked thru the process to reset the frame, and then Amin made sure my photos were reloaded onto the frame from the cloud. Great service and product!

I love My Aura frame! So when it stayed on all night?, then in the morning went black screen, I was frustrated 🥴. Rey did an awesome job listening to me and suggesting steps to resolve my screens problem/s . Rey suggested a new power cord sent to me for free! and awaited my reply to see if that worked? or a continued search for a solution. The cable worked! 💜Power, a spinning ring of start-up, and YEA😁MY AURA FRAME is sharing timeless pictures again. Thanks so much to Rey, Grateful😊

After we emailed to Aura Frames that ours stopped working, we received a new power cord free of charge. It brought the Aura Frames back to function perfectly fine. I thanked Rey for the power cord in the email. Rey responded back to me with kind words. I like a responsible and caring company like yours. I hope your business will continue to do well. I'll tell people about you.