AuraReviews of auraframes.com

Customer service was very helpful and resolved our problem quickly. We are pleased our frame is now running better than ever.

The carver frame died but I got a fast response and resolution of the problem. Replacement of frame came within a couple of days and setup was easy without loss of the pictures.

My Aura frame, which I loved, stopped working. I messaged Aura customer service to ask what I could do to get it working again. My email was answered within minutes. When I explained what happened to my Aura, they immediately offered to send a replacement power without any further questions. The cord was at my door within 24 hours. And, my Aura was working again.

Getting the support for my frame was easy and Rey on the support staff was very professional. Rey walked through all the usual steps and then we narrowed the problem down to a degraded frame. Aura replaced my frame promptly and the process was easy. The process to return the degraded frame was also easy.

I was looking for the adapter for my frame on the internet for several weeks and was having no luck until I contacted Aura themselves for help and they sent me the adapter. I am very happy

My Aura frame just went black one day, I reached out to the customer service at Aura Frames August 9, I received and response August 10 and was told a replacement power cord would be sent to me free of charge. I received the power cord August 12 it fixed the problem!!!! yeah! I let customer service at Aura know how wonderful it was to have such prompt helpful response and assistance. Great quality all around

Thank you Aura for your Support I had an issue with the old power cable and they replaced this FOC as I had purchased a new Aura frame and troubleshooted that it was the cable. The customer care support was exceptional. Thanks you once more I now can use both frames.

Gulzhan was extraordinarily helpful and kind!