Au Pair in America is the nation’s first federally approved program for both U.S. families seeking au pairs to provide live-in child care, and international young people wanting to take part in a year long cultural exchange.
Au Pair in America (aupairinamerica.com) has 136 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
aupairinamerica.com
Website
aupairinamerica.com
Category
Kids & Family
Location
Stamford, Connecticut
Listed on Five Star Index
2026
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The company replied to 93% of reviews.
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Most recent review: October 2026.
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No enough support for the au pair, specially during the pandemic. The payment is not meeting the minimum per hour by state and some families excuse their wrong behavior behind "you are leaving in my house and I'm paying you". The whole program is promoted as the best exchange experience when lots of au pair are not even able to enjoy their free time because of very strict families that not respect boundaries or people.
**I worked as an au pair in 2019-2021
Response from Au Pair in AmericaJun 6, 2023
We're sorry you feel you were not supported adequately during your time on the program with us. I see from our records that you had regular contact with your LCC throughout those two years. Plus our emergency telephone number is available 24/7 should au pairs require special or urgent assistance. The US Department of State determines the weekly stipend to be paid to au pairs. Plus host families and au pairs can agree on a higher weekly payment. Again, I can see no mention in your records that you were not being paid appropriately by your host family. It's disappointing to hear that you did not feel you fully experienced the cultural exchange benefits of the au pair program. But hopefully your two years in the US provided you with some lasting learnings and benefits which will help you in later life. Thank you for sharing this review.
CO
Colleen
Great au pairs, terrible agency
I have been happy with the au pairs that I identified through Au Pair in America. The concern is the support from the community counselor. There are naturally some small concerns that arise as you have a younger lady living in your home, the problem is that our APIA community counselor took those concerns and very poor translated (and amplified) the feedback to our Au Pair, repeating things shared in confidence and creating a toxic home environment for our family until the Au Pair could be re-matched. I requested a different counselor for our next au pair and it was turned down without an explanation.
The agency does not care about the families or the children concerned, our community counselor confirmed that directly. Do yourself a favor and work with another au pair agency, this one is terrible.
Response from Au Pair in AmericaMay 17, 2023
Hi Colleen—Your Regional Program Manager is in touch with you to work on this situation. Please reach out to your RPM or to the corporate office if you have additional concerns. We are always here to assist.
DN
D. N.
Don't recommend
APIA is a company that sells very well and seems to help host families a lot, but on the au pair side, they are negligent.
How is it possible that you have a person *working* in your house, taking care of 3 and 4 children simultaneously for 4.35 dollars an hour? This is not a cultural exchange program, it is slavery. It is not worthy for a person to work so much for so little. They justify it by saying that we receive food and a place to live: APIA does not ensure that the conditions inside the host's homes are decent. Au Pairs ended up with physical and mental health issues.
I do not recommend APIA or the au pair program in general.
Response from Au Pair in AmericaMay 8, 2023
Thank you for taking the time to post this review and we're very sorry that being an au pair did not fulfil your expectations. The au pair program is regulated by the US Department of State which requires that host families pay a minimum weekly stipend and provide room and board. Host families and their au pairs can also agree to a higher weekly payment. And au pairs may not work more than 45 hours a week. Host families are fully screened before being accepted onto our program. Plus we visit their home to ensure it is suitable for our au pairs. The most important priority for us is the health, safety and well-being of our participants and our experienced team are available 24 hours a day, 7 days a week should our au pairs need additional support or resources at any time during their program.
Thanks again for sharing your feedback and we wish you all the very best for the future.
PK
Paula K.
Never again
Never again! Aupairing is the worst. The family are not being checked out enough. Too less money for too much work. Working over hours, caring for the fit even though it’s not your responsibility.
Response from Au Pair in AmericaMay 5, 2023
Thank you for taking the time to write this review. And we're sorry that the program did not turn out to be everything you hoped for or expected. We wish you every best wish for the future.
MH
Marie H.
They cheat
When I finished my year as an au pair, they were supposed to book and pay for my return flight. When I went to the airport to go home, I was not able to get on a plane, because they had cancelled my plane without letting me know. When I confronted them, they just ignored me. This ended up costing me a lot of money unfortunately. Can’t recommend APIA, it’s SCAM!!
Response from Au Pair in AmericaMay 5, 2023
Thank you for sharing this feedback with us. I have checked our records and can't seem to find any reference in our system to your difficulties with your flight home. Our 24/7 emergency team are always contactable and available to assist with any problems. I'm sorry that your au pair experience ended on this stressful note. And, if you would like to discuss this incident further with me, I'd be happy to do so. On the positive side, I see you completed your au pair year successfully and with terrific feedback from your host family! Thank you for being such a great au pair.
HG
Heizel G.
I had the worst job experience in usa
I had the worst job experience in usa.
First, as an au pair be prepare to get help from no one, your counselor is a joke, they most have a second job and they will always protect the family before you.
I understand that the family paid like 10 thousand per year but we only have 195 $ per week for a 45H. Its clearly modern slavery and I accept it even before coming here. I just want to became bilingual cause it was important for my career.
Second, host family are stubborn with clichés and peoples from others part of the world.
They ask every details to their kids about how your work, how your are, what you said.
My first family was fine. I had a good time for a year but I wish they would have talk to me more about exploring the area or tell me advice about how to do stuff. Even if the teenager start saying lies about me like ; I would change lights bulbs in the house or the microwave hour, I still like him cause they all have a good education and respect me. even when they speak an other languages in front of me.
When I left in an other family I thought it can't be worse but it was, 2 pre-teenagers who just want to chill at home and the mom force us to play together. Honestly I don't think they need an au pair. Someone to watch them maybe, pick up and drop off for school. I try to talk to the mom but then she kick me out.
And I finally arrived in Virginia in the worst family ever who treat you as an employee and not a part of the family like its suppose to be in the program.
I remember after doing the mistake of accepting to go. The host mom answer me the morning to tell me the host dad will pick me up ... A little late ? When he pick me up, after a few minutes, he clearly mention his political side and the fact they were Cristian. I was in 2 family before with 2 different religions so I didn't care. I realize they were camera in the house after a few days. The worst was the fact that they have 5 kids, chickens,3 dogs and 3 cats. Imagine the smell of the house. No one clean my bedroom when I arrived the first night. The bathtub was yellow and obviously they never ask me if I want something from the store or if I can come eat with them on days off. I would starve because fridge was empty and they would take the car to buy fastfood for everyone except me in front of me. They would leave all their mess all sunday for me to clean on monday morning. They also track my phone. I remember at first they ask me to work more during summer cause no school and I will be paying more, except I realize They paid me like 213$ for 7AM to 8pm everyday of the week. I was exausted I couldn't even go to the bathroom without the kids following me. I couldn't let the kids watch tv and I was suppose to play with them all day while the bigger kids was upstairs watching tv. I stopped cause I explain the host mom, a babysitter is paid +10$ an hour, and she said that she can't afford it. Well look at the size of the house and the fancy cars. After that, she count every miles I would drive and take it off my pay. She would text me at 6am every morning giving me a list a chores to do in the house. I heard the kids talk about me a lot after dinner when I was in my bedroom and the hostmom was not defending me at all. They would critize my country, and even the fact that I lost my mom when I was young. Then a big tantrum happens when they lost one of their cat, The host mom told me to bring only the really young kid to school and he was asking me why everyone is crying and I told him, his parents would talk to him after school. So we try to leave for the car and his sister told me to put the dogs in their small bedroom (like a cage) but I say since you are all home and I be back in 30 min you can leave them outside. And the oldest one start yelling at me and cursing about the fact that I can't answer a 11 year old because I'm an employee.
I try to stay calm and left for the car with the little kid but they called they dad cause obviously he was upstairs not recomforting his kids downstairs (logical). He then, came after me and tell to just go, and pick up my stuff and go. I told him I didn't understand. I left for my bedroom and packed my stuff and called my counselor to pick me up. I didn't know what to do. Nobody prepare you for being out in the street. When I was packing my stuff, kids came yelling at me, and cursing at me and almost fight me.
A few days after, even when the counsellor saw that I was traumatized and I could move she told me that to leave and to don't even try to find an other family. I had 5 months left. I paid for my visa, so it was not fair, and I organized vacation for Christmas so I told her no and luckily for me I had friends in an other state who could let me stay over.
I never receive apologies from the agency or host family. I don't know if this HF stay in this agency. I'm now sure that they mistreat lot of others au pairs sad, uncomfortable with their religion and political issue.
Hopefully the agency paid my flight back.