Au Pair in AmericaReviews of aupairinamerica.com

Our experience with Au Pair in America has been deeply frustrating and disappointing. We relied on this agency to provide accurate, reliable guidance—especially when it came to something as significant as international travel with our au pair. We were told directly and clearly, on multiple occasions, that our au pair was cleared to travel with us on a cruise. We booked the trip in good faith, trusting the word of their representative. Only after making travel plans and incurring substantial costs did we find out that this information was incorrect. The agency has since refused to take any accountability, citing technicalities and fine print, and completely dismissing the fact that their own staff gave us verbal confirmation that influenced our decisions. This isn’t just about a mistake—it’s about the complete lack of responsibility and support when that mistake impacted our family’s time, money, and trust. What’s most concerning is the agency’s unwillingness to stand behind the advice their representatives give. If you’re a family considering this program, be warned: you must question everything, document every conversation, and know that even clear verbal confirmation from their staff means nothing if it goes wrong. This has been a painful and expensive lesson. I would urge others to proceed with extreme caution.

We have had a profoundly disappointing experience with Au-Pair in America and cannot recommend their services. Unfortunately, we encountered numerous lies and a lack of transparency throughout the process. It seems that no thorough investigation is conducted regarding issues that arise, leaving us feeling unheard and unsupported. The staff, in our opinion, display a troubling indifference towards host families. When we raised our concerns to management, it was disheartening to see a clear lack of follow-through on their part. This experience has left us feeling frustrated and disillusioned. We encourage potential host families to carefully consider their options before engaging with this agency.

I regret to say that our experience with the coordinator for au pairs in our area was highly disappointing. Throughout our interactions, she demonstrated a lack of responsiveness, which was especially concerning given the nature of her role. When our au pair reached out for assistance, the coordinator not only failed to provide the necessary support but also responded with unprofessional and unpleasant emails. This behavior is unacceptable and undermines the trust and reliability we expect from a service meant to ensure the well-being and support of au pairs. Instead of feeling supported and guided, our au pair was left feeling frustrated and isolated. It's crucial for coordinators in this role to exhibit empathy, prompt communication, and a willingness to help. Unfortunately, our coordinator's actions were quite the opposite. I hope that steps will be taken to address this behavior and ensure that future au pairs and their host families receive the respectful and helpful service they deserve.

This agency is one of the worst for Au pairs. They don't care about families or Au pairs, only about money and rematches. Even if the Au pair is endangering your child, you have to house them while they do nothing but stare at their phone until you find a replacement AND you have to pay them and feed them while they are doing nothing at all for you. The agency provides no support and is inept at vetting Au pairs. The Au pairs lie about driving, experience with kids and more, the agency doesn't care or support you as a host family. I do not recommend this agency. Please avoid them if you care about your sanity, home, and kids.

I'm a first time host family. And I will never return to this program. In my experience, AIPA has clearly not fully vetted IQ, the local LCC is utterly in effective at best and completely unsupportive of Host Families. I don't doubt there I things j could have done differently from the start as I am a new HF, but I know I've poured my heart into making everything work and have experienced problem after problem. I cannot wait for this year to be over, this has been completely draining. I look forward to hiring a local Nanny. I'd never advocate this program to anyone.

Yes You have been and will always on the side of the host familys So please stop with your fake bull5h1t program Thanks ♥️

I was only 1 week as an Au Pair in the United States because the LCC that assigned me wrote a letter saying that I was not suitable to take care of children because I had psychological problems, they never did an evaluation to determine if this was true, they just made the decision to cancel my exchange without giving me an exact explanation of the situation, they took me out of my hots family's house with lies, saying that they gave me a ticket to Colombia so that I could visit my family for a week and that I would return, but in the end it was never thus, they were dishonest and did not make sure that my mental health was good or bad with a professional who attested to it.

The LCC'S sucks