Paul
Most of the Augusta experience has been very good.
Most of the Augusta experience has been extremely good. The first part was 5 star rated. The buyback policy and treatment felt like an area for improvement. My understanding as well as the internal Augusta help line area for this was not as clear as it should have been. The help personnel had to continually get back with the supervisor. The supervisor was somewhat hard sell and left me with not great feeling for the organization. The value for Augusta is still a struggle for me. JM Bullion cost for the equivalent product would have resulted in the procurement of more than 153 silver Maple leaf coins and the same amount of gold coins- (I definitely saw how money is made by the organization to fund the support personnel). I understand the buyback policy and point spread but this is a significant purchase penalty that made my mid experience review of the overall experience lower than a perfect 5 (2 star). The legal umbrella and "no pressure" were somewhat a struggle for me as well as the questions and process were in rapid succession. This too was less than ideal but I understand why it was done from a business perspective. Regarding the most recent experience, it was excellent which resulted in the 5 star for the above question.
Response from Augusta Precious MetalsNov 21, 2024
Paul, thank you very much for your feedback. We’re happy to hear most of your experience was extremely good and we will use your suggestions to fine tune our process. We want to ensure your experience is exceptional over the entire lifetime of your account. Please call us if you need anything else. Sincerely, Isaac Nuriani, CEO