Mehmet R.
Rated 2 out of 5 stars
Rated 2 out of 5 stars Everything was going well from the… Everything was going well from the first contact and one hour educational session however, I feel that the whole process was not transparent. My wife and I were not told that there was another company namely EQUITY institutional which we noticed some bad negative reviews. We were not impressed with the last person and handling our case, including termination of the contract. Augusta gold company should make it clear that there is another company involved in gold IRA account. So we decided not to go ahead opening account. This review is about Augusta Gold Co. I disagree with Augusta gold company response. During education session, there was no mention of third-party. By the way, even though it was supposed to be canceled we are still getting statement from the third-party that did have some poor ratings from its customers.
Response from Augusta Precious MetalsJan 29, 2026
Thank you for your feedback, Mehmet. We’re glad to hear the educational session was helpful. For clarity, the IRS requires all self-directed gold IRA accounts to be administered by an independent, third-party custodian. Augusta does not act as the custodian and cannot legally do so. This structure is standard across the industry and is explained during the educational process and in the account documentation. There is no obligation to move forward, and choosing not to open an account after learning how the process works is always respected. Sincerely, Augusta Precious Metals Customer Care Team