Excuse after excuse
After waiting a good few months auctmarts fail to deliver, communication was fine up till the point of payment then it was trying to get blood from a stone with getting an update.
Months went on then after a few messages got a reply back in may saying fairings are with painter be 7-9 days then will send you pictures. No fallow up from this 4 weeks later emailed asking for a update nothing back, opened a case with PayPal, email back from auctmarts saying will get a update by the end of the week Friday came email from them saying paint job is going to be another week.
I’ll be looking else where with a company who can deliver a product seems once they have your money they don’t care
RM
Rob M.
Avoid
Avoid . Bought fairings for an MV F4 to save originals . Colour was good and quality of plastic seemed ok but they come pre drilled and the holes are nowhere near the mounting points on the frame. Could fill them and re-drill mounting points but then will need panels re-spraying to hide misplaced originals - what's the point? Really disappointed and customer service non-existant once they have your money.
DP
David P.
Ich bin mega enttäuscht
Ich bin mega enttäuscht, trotz dem verkleben von Hitzeschutzfolie, bildet der Lack blasen und verfärbt sich von weiß zu gelb. Selbst bei meiner Seitenverkleidung oberhalb bilden sich blasen durch die wärme vom Motor. Als Antwort habe ich bekommen: ,, Wir können dir höchstens 7% Rabatt geben, für eine neue Verkleidung" einfach bodenlos unverschämt. Lackqualität lässt zu wünschen übrig. Lack ist einfach viel zu dünn aufgetragen!!!😡
JS
J S.
STAY AWAY FROM THIS COMPANY AT ALL COSTS
By far the worst experience I’ve ever had purchasing anything ever, period.
Customer service seemed fine up until I ordered, that’s where all the problems began. They didn’t respond when I asked for an order comfirmation and weeks went by. Then all of a sudden they sent me pictures and told me the fairings were being quality checked. They looked good in the pictures, but when they arrived, I was really in for an unpleasant surprise. I have NEVER in my long career of looking at motorcycles seen a worse quality product. The plastic was flimsy and felt cheap, tabs broken off, corners missing and several were cracked. They were packed decently during shipping, but these fairings would break by a light breeze.
The worst part was the paint job tho. I ordered matte white, which apparently to Auctmarts means “half covered and only primed”. Because the paint had bumps from debris underneath, and the coating was uneven, as in “my 4 year old nephew could do a better job”-uneven. Several of the fairings were what I assume “repurposed” old fairings in grey with a clear coat on top. Which resulted in the paint over it peeling off.
Every single fairing piece had major flaws on them. Either cracks, bumps, broken corners, horrendous coverage, uneven coloring, or all of them combined.
I contacted customer service and sent pictures asking if they had forgot to paint them or what was going on. They responded back with “fairings aren’t a work of art”. Way to put pride in your work…
I asked for a refund and they texted me back that they’d have to see more pictures, and they mistakes my pictures of the outsides of the fairings for the inside. Note: I sent them roughly 20 pictures taken with my iPhone 15 pro. And also their tone is full on rejecting and condescending. Which is a stark contrast to the great service I had before ordering.
I am currently awaiting reply by them after asking for a refund.(a week has passed, update will come)
Conclusion: I have never ever been treated worse, or seen worse product.
I would steer clear from this company at ALL costs, wouldn’t wish this on my worst enemy.
DW
Damian W.
Don't trust reviews, extremely poor quality.
Purchased fairings in January 2025, arrived mid-March 2025. Communication and details up until this point were fine.
Once the fairings arrived is where all the problems began.
The paint is so thin that in several spots across multiple fairing pieces the paint was already worn through to the plastic.
Molding was bad in places and pieces wouldn't fit together, with a screw mounting point not even lining up. At this point I stopped attempting to install the pieces.
I contacted Auctmarts with photos of all the issues, where they declared I should expect defects, even though they falsely advertise their parts are 100% as per OEM and of high quality.
They refused to do anything apart from offer a partial refund.
I disputed the transaction through PayPal where they only offered a partial refund of US$50 and when I continued to push for full refund. They eventually offered the full refund except on return of the fairings.
Due to PayPal's ways of doing things, I have to pay for the return shipping for the defective and extremely poor quality item.
Due to international shipping costs and postage companies limiting the size of items shipping to Hong Kong, it will actually cost me the majority of what the fairings cost to return.
The fairings are an absolute scam with how bad of quality they are. Avoid at all costs.
VC
Valerie C.
Horrible
Horrible! Took long to arrive, piece came broken, missing hiles and holes were not aligning. Reaching out is impossible and there rude.
DO
Domenico
PESSIMA ESPERIENZA
Carene ben fatte esteticamente, nulla da dire, esteticamente belle e senza alcun difetto.
Qualitativamente molto molto scadenti, la vasca inferiore dove ci sono i collettori, dopo una giornata piena di utilizzo si è letteralmente ritirata per il calore, ora sta per diventare inutilizzabile perché sta letteralmente iniziando a SCIOGLIERESI in un punto(peccato non si possano allegare foto nella recensione).
P.s. anche la carena laterale sx, per il calore del radiatore sta iniziando a presentare dei difetti. Su queste carene sono stati applicati gli adesivi termici forniti nel kit.
L assistenza è presente ma ovviamente non c'è garanzia sul prodotto.
DL
Dragan L.
Scammers
I ordered my fairings almost 2 months ago,being very patient in beginning hoping everything will be ok,but it’s not they don’t answer on your emails or calls after they take payment they send me some online photos stating that product is ready and pack for shipping but no shipping number when I ask when I will get shipping number they answer week later saying soon ,I still didn’t get any response,this place is scam avoid it they are criminals