We deliver the official AT&T factory iPhone Unlock by adding your IMEI nubmer within the AT&T and Apple databaseThousands of people who have already tried this service can prove that their iPhone remains unlocked even when they wish to upgrade to the next iOS version or sync with iTunes. We can assure you that you will not find that offer we.
ATT iPhone Unlock (att-iphone-unlock.com) has 746 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
att-iphone-unlock.com
Website
att-iphone-unlock.com
Category
Computers & Phones
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2022.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hello
don't trust this site it is scam i have ordred an unlock my iphone locked on AT&T and they say :
Not Found: This means that you provided wrong network. We unlock only AT&T iPhones. In this case the network will return the NOT FOUND code for your device. In this case we can’t refund because it is not our mistake. Read our refund policy to get more information about this. Also we have second chance free AT&T iPhone unlock if you will receive Not Found code.
they use :
AT&T deviceunlock free unlock on AT&T website
if the iphone is unlocked it is ok if not they say not found or blacklisted to not refound and take your money
they say that to not refund
EL
Ellen
Not timely at all
I ordered my ATT Unlock Service almost two days ago, they promised that it would be completed in 1-7 days and that has not happened. When I email them I get the same response that seems to be a generic template that they send out. The service has not been delivered as it was promised and I do not foresee that it will be delivered at all in the future.
SE
sherif_elbergisy
bad timing
i made unlock order since 22 sep. ,it's 4th Oct now and my iphone still locked and they still telling me it's in proccess
they told me that it would take 1-3 business days , now about 13 days with nothing done
not satisfied at all
PC
Pierre C.
Not satisfied of service unlock blacklisted iphone 4S
J'ai place une commande pour le deblocage d'un iphone 4S blacklisted, le service n'a pas ete livre convenablement, en plus que je n'ai pas ete rembourse. je suis tres decu, donc je ne saurais recommande cette compagnie a quelqu'un.
Response from ATT iPhone UnlockMay 28, 2015
Dear User, please don't leave fake review here as there is no info from you that you are our confirmed purchaser. If you are, please contact us here: [email protected] providing your Order ID number and all your queries will be solved immediately.
Kind regards
AT&T iPhone Unlock Team
JC
Javier C.
7 business days and all I get is an automated response. BEWARE!!
I honestly do not believe in reviews. It usually only has either people that had a great experience or the actual opposite. They are completely biased and is hard to believe either side of the story.
My experience with this service has been awful. I purchased my code on 01/28 with the promise of being given your code between 1 - 5 business days. As of today 02/05 7 business days after, my phone has not been unlocked.
The logic response to my issue will be to contact customer service. Surprise surprise there is no customer service phone number. You do have the option to chat (are always offline) skype (will not accept your request) and email. Well after trying all my means the only response is by email. It took them 3 emails to being given an email back.
First email;
Dear Customer,
your iPhone unlock request was delivered for unlock according to the average delivery time and was accepted. Now it is in the unlocking process.
IMEI: 013886005883241
Order ID: DU_DC82E0B69889D0C6227A
You will receive email after it will be completed.
Have a nice day!
On 05.02.2015 14:24, Javier Carreno wrote:
7th day and I haven't heard from your support team. I am starting to think this was all a scam and I will most likely report this as a fraudulent website
Sent from my iPhone
I thought myself. Great at least I am hearing back from them my issue should be solved soon.
Out of curiosity I send them a second email to know the exact date if possible of my code.
Here is where everything went ape on me.
Second email.
Dear Customer,
your iPhone unlock request was delivered for unlock according to the average delivery time and was accepted. Now it is in the unlocking process.
IMEI: 013886005883241
Order ID: DU_DC82E0B69889D0C6227A
You will receive email after it will be completed.
Have a nice day!
On 05.02.2015 19:37, Javier Carreno wrote:
Dear att iphone unlock.
My name is jAvier carreno a client that purchased the unlock code for my iphone 5S and it has been already 7 business days and nothing has occurred. I will like to know when will my iphone be completely unlocked or if I should just resign this service from you and go with another vendor.
Sincerely,
Javier Carreno
Sent from my iPhone
And third one
Dear Customer,
your iPhone unlock request was delivered for unlock according to the average delivery time and was accepted. Now it is in the unlocking process.
IMEI: 013886005883241
Order ID: DU_DC82E0B69889D0C6227A
You will receive email after it will be completed.
Have a nice day!
On 05.02.2015 21:50, Javier Carreno wrote:
What's wrong with my purchase ? You guys are not honoring your estipulated date
IMEI: 013886005883241
Order ID: DU_DC82E0B69889D0C6227A
Sent from my iPhone
--
Regards
ATT iPhone Unlock support team
Well as you can all see. This is only an automated response and In no way responds to the need of the customer.
Maybe they are not a scam maybe it is just a sleek company trying to gain business in any ways possible as they positioned themselves as the most cheap service. I will recommend everyone to pay another vendor which are usually more expensive but you will get a better service than this company.
Very very bad way to do business
Response from ATT iPhone UnlockMar 3, 2015
Dear Customer, because of you fraud behaviour and attempts to scam our service your iMEi was successfuly blacklisted. You are not able to use your iPhone as a phone anymore. This is permanent. The iPhone was blacklisted because of voiding the User Agreement and according to the User Agreement.
Regards,
ATT iPhone Unlock support team
CR
Climmy R.
Have heard nothing after two weeks
Order ID: DU_37FBD85F7AD3A9C84932 After 8 days I contacted the company to check what was going on, and I heard nothing. I contacted them a second time and have still heard nothing. It's been over two weeks and I have heard nothing. Problems happen some time and I understand that, but when you don't hear anything from them, you can only assume the company is a ripoff. I contacted ATT iPhone Unlock twice and they didn't have the decency to get back to me. DO NOT USE THIS COMPANY!!
March 4,2015 I finally heard from ATT iPhone Unlock. They said they refunded my money over a month ago. They actually only refunded my Pay Pal account last week after I tried repeatedly to get them to tell me what was going on. Even after I wrote a negative review on Trust Pilot, I didn't hear from ATT iPhone Unlock. I only heard from them after I asked Pay Pal for a refund. This was after waiting 6 weeks from the time I ordered my unlock, and hearing nothing from them. I even checked on the progress of my order and it said it was still in the process of being unlocked. This is the reason I use Pay Pal on these things.
Again, I understand that things happen some time. It was the fact that they would not reply to my emails that upset me. From looking at the good reviews (which seems to be mainly iPhone 4s and 5s) I think they have a problem with unlocking iPhone 6s. Which is what I have. They appear to unlock some iPhone 6s, but they never explained why they couldn't unlock my iPhone 6. They didn't tell me anything!
Response from ATT iPhone UnlockMar 3, 2015
Dear Customer, if you will check your PayPal account you will see that refund was issued month ago. I don't think this review about our service as refund was sent right after unlocking faluire.
Regards,
ATT iPhone Unlock support team
MG
mhar G.
Not satisfied and no support
ive unlock iphone 6 its said 5days ive waited for more than 5 days but no respond to my email and no refund to said unlock... do not trust this site...
Response from ATT iPhone UnlockFeb 6, 2015
Dear User, please don't leave fake review here as there is no info from you that you are our confirmed purchaser. If you are, please contact us here: [email protected] providing your Order ID number and all your queries will be solved immediately.
Kind regards
AT&T iPhone Unlock Team
DI
Diamond
Worst Service Ever!!!
Order placed on: 9/03/2014
Received my money back on 11/22/14 after sending multiple emails to complain on how long it was taking.
Total Wait Time: 80 days
Advertised Time Limit: 1-17 business days
Conversation with their support team:
Hi,
My phone was expected to be unlocked by last week or this week max and it is still not unlocked. How much longer will it take? It's been almost 4 months.
On Nov 12, 2014, at 2:38 AM
Dear Consumer,
we are expecting results this or max. next week.
Have a nice day!
On 12.11.2014 2:49, wrote:
Hi,
Do you guys have a maximum time limit for unlocking phones? It's been 70 days and still not unlocked. Please give a honest answer and not a template you sent out to everyone.
Sent: Wednesday, October 15, 2014 12:41 PM
Dear Consumer,
your iPhone is still in the unlocking process. Nowadays ATT unlocking is not stable and delays are not excluded like it's said in the
description to the package and article in the News category. There are no faster service. But we are doing our best to deliver unlock to you. If we won't be able to unlock it you will receive full refund.
Sorry for inconveniences
On 15.10.2014 20:22:
Hi,
It has been way past the time you guys said it would take to unlock my phone. I would like a full refund please due to the false claims that your company displayed on your website. The website and item description said 1-17 business days. It had been 30 business days. Almost twice as long as 17 business days. I have been patiently waiting but this is unacceptable.
On Oct 7, 2014, at 3:37 AM:
Dear Consumer,
your iPhone is in the unlocking process at this moment. We are waiting for the results from day to day. Unfortunately ATT servers are down right now which doesn't allow us to get unlock. But we will do it ASAP.
IMEI: (sensitive information)
Order ID: (sensitive information)
I will be contacting about your order to rush it. You will receive email when it will be completed.
Have a nice day!
On 07.10.2014 1:15:
Hi,
I paid to unlock my iphone 4s on September 3, 2014. It has been 23 business days and my phone is still not unlocked. I purchased the 15 dollar (external reference) that said it would take 1-17 business days to deliver the request. I keep checking the status of my phone on your website and it says "in process". However, I tried checking today but now nothing shows up when I input my order id number. Can I get some help on this issue please?
Long story short: The absolute worst service ever. They never unlocked my phone and did not give me my money back until I emailed them that they told me my phone would be unlocked by next week max and they never even replied back to that email. The next day I got a email from Paypal saying that I was getting refunded. And when they told me "there are no faster service", I paid another company to unlock my phone and got it unlocked in 2 days. They lied to me saying "nowadays ATT unlocking is not stable". But how did I get my phone unlocked so fast using another company?
Response from ATT iPhone UnlockJan 20, 2015
Dear User, please don't not leave fake review here as there is no info from you that you are ours confirmed purchaser. If you are, please contact us here: [email protected] providing your Order ID number and all your queries will be solved immediately.
Kind regards
AT&T iPhone Unlock Team