Atomix LogisticsReviews of atomixlogistics.com

We’ve worked with a few 3PLs over the years and Atomix has been a much better experience. The biggest difference is the communication. We’ve scaled to over 50k orders in a short period of time and do large sales drops. Throughout that growth, whenever something comes up, we can actually get ahold of our customer service manager in the warehouse who understands our account and helps solve it instead of just sending us through a support queue. Their COO we often work with directly as well. The fulfillment side has been reliable with their software and their 100% guarantees have helped financially, but it’s the team’s execution on process improvement and their willingness to figure out the weird operational stuff with us that has made the biggest difference. They feel much more like an extension of our team than a warehouse vendor. From unique automation rules to changing carriers to new features, the Atomix team has listened and given us the control to run ops how we need. Would give 5 stars but waiting on few pending improvements. Have partnered with them for 18 months now

I've recently onboarded with Atomix and so far the experience has been great. The onboarding process was very slick and the reference material was very helpful in getting the tasks I needed to do done. The support and responsiveness from everyone I've dealt with so far have met expectations too. The only reason they haven't gotten a full 5 stars is that the goods in process is a little bit more convoluted than I would like, but it isn't the end of the world

So far so good with Atomix Logistics. We just started up service with them just in time for the Black Friday rush and while we have a few wrinkles to work out they have good systems in place and very good support. Communication is constant with our Micro Pod team. Having a dedicated team works really well so you are always working with the same core group and not having to re-educate new people about your specific needs for your products or issues that need to be fixed. At this point we would definitely recommend Atomix if you are looking to scale your ecommerce fulfillment.