Atomix LogisticsReviews of atomixlogistics.com

There is a simple reason why you should not use Atomix as your 3PL—they fail to deliver packages at a rate 10-50X higher than their competition. This might sound extreme, but this is based on my experience shipping thousands of packages with them. The pattern is that the shipment is marked as shipped in their system, but never gets a pickup scan with the shipping carrier. This happened to about 1-2% of my shipments with Atomix, and has only happened perhaps 1-2 times in my entire history with other 3PLs after shipping thousands of packages. When asked about this, their COO essentially stated that their inventory system is infallible—if it shows in the system as shipped, then there is a 0% chance that they failed to deliver it to the carrier. There does not seem to be any introspection occurring to explore why this happens at such a higher rate than other 3PLs. Of course, no refunds are given for the items lost in this way, and you can't file a claim with the shipper as their system clearly shows they never received the package. So you're essentially going to lose about 1% of your inventory with no recourse whatsoever when using Atomix to ship your product. The COO's claim of an 100% infallible inventory system came to mind later in my time with Atomix, when I was already preparing to move to Fulfillrite (who have been fantastic). I asked for my returned items to be shipped back to my manufacturer. Atomix's system showed about 60-70 completed returns. When they were preparing to package up the returned items, they told me they had located 6 items. What? After months of looking, they eventually found about 30 more items. So they still lost about half of the items that were returned. These were all confirmed as received on my dashboard. What happened to the infallible inventory system? Could it be that all those packages from before were actually lost within their warehouse, just like the returns? I think it's very likely. I could go in to many more reasons why Atomix was the single worst vendor I've ever worked with—the long delays with no response from support staff, their garbage-tier shipping carriers that customers hate and you have to nag them for months about before they stop using, inaccurate billing, failure to provide documentation for freight pickups, the months-long back-and-forth required for them to pay me back for my lost returns, the labrador-like enthusiasm that company leadership will employ to try to convince you they care about the problems while utterly failing to fix a single one, and pretty much every other thing they touch which is done with a complete lack of care and competence. But something I want to leave you with before you massively dodge a bullet by choosing another 3PL over Atomix—they are paying $300 to their customers per review on Trustpilot in the form of a credit on their bill. You've seen all the one star reviews. How low do you think their average score would be if they weren't bribing their clients? avoid!

If you're a company searching for a reliable B2B fulfillment and logistics partner, I would recommend proceeding with caution when considering Atomix. Our experience was marked by consistently poor communication, slow response times, and a lack of accountability when issues arose. Even simple requests often took more than 24 hours to receive a response, making it difficult to manage time-sensitive client needs and maintain operational efficiency. The most concerning aspect was the impact their service had on one of our largest clients. Repeated service failures and communication breakdowns put an important customer relationship at risk and required significant effort on our part to mitigate the situation. Despite multiple attempts to escalate concerns, we received little to no response from senior leadership. We also encountered recurring billing issues, including instances of duplicate and triplicate charges for services, which created additional administrative work and frustration. A fulfillment partner should provide clear communication, responsive support, and confidence that your clients are being taken care of. Unfortunately, our experience with Atomix fell far short of those expectations. Based on our experience, we would not recommend them to businesses that value reliability, transparency, and customer service.

This was by far the worst 3PL distribution center I've ever worked with. Communication was virtually nonexistent, shipments were constantly delayed, and inventory accuracy seemed to be an afterthought. Every issue required multiple follow-ups, and even then, responses were slow and rarely resolved the problem. Orders were frequently shipped incorrectly, tracking information was often inaccurate, and customer service appeared completely overwhelmed. Instead of taking ownership of mistakes, the team seemed more interested in making excuses than finding solutions. The lack of organization and attention to detail created ongoing disruptions to our business and cost us valuable time and money. If reliability, accountability, and professionalism are important to you, I would strongly recommend looking elsewhere. This experience was frustrating from start to finish, and I would not trust this facility with our inventory again.

Horrible company. I figured it out. If clients are wondering why shipments are lost or going out late it’s because they print labels when the item is due to ship. However they do not pick or pack until they feel your Item is a priority ( top tier client) . ( usually if you complain to cx it will go out faster) If you are not a top tier client, your are not a priority ..your items will go out late way past SLA. Their inventory gets lost or their inventory team is daily messing up another reason why orders go missing, late or unaccounted for. Basically if you’re not making them money why should they make you any? Their fees randomly go up after giving a quote to start & then bam.. little fees when items don’t go out in time. I get invoices when half items have not shipped. I highly do not recommend this company. They also bribe employees to post great reviews so they look better. Sketchy company.

This organization is very unorganized! They hire and add on the most ridiculous non hard working workers. I worked my behind there so hard they were very none appreciated. They want slow workers and people who just takes their time. They wanna lose someone who is actually hard working to lames. Someone like me who was dedicated to coming there everyday and WORKED was very unappreciative. They don’t treat your packages with dignity. Throw it in the back of the trucks. Very unorganized warehouse and management. Dirty and dusty. Bathrooms are ridiculously disgusting! Loved the opportunity but very riddled. They had given me a bad review when the person that made me uncomfortable there didn’t. Don’t ever partner up with them. All my credits been given to someone that didn’t work 10x as hard as I did. They have no where to put any more clients. All the products that they lose is because of the bad workers that don’t wanna work but keeps them instead. Workers that just steals time. Thanks atomix for leaving me a bad review because I’m leaving one right back. You guys suck! My profession was better than yours! Plus you guys now are just taking workers serious by their performance when it should have been like that. It’s too late for those that was working there hard with a passion.

After waiting for my order it came empty nothing but the bottle I’m disappointed in this shipment.

We shipped with Atomix for about two months before we decided to leave, and I hope these few pointers will help you determine your next 3PL partner. Transparency is one of the most important features when choosing a 3PL. It can make or break your margins. Sadly, Atomix provided incorrect pricing, and not by a small difference. I want to think this was a mistake by their onboarding team, who provided a wrong quotation, but they did not bother to help resolve it either. When we signed up, the estimated shipping fees for our product (single unit), including pick-and-pack fees, were presented as $7.68 per unit. However, upon receiving our first invoice, we were surprised to see the average charge for a single unit for the same zone was $12.48, with the cheapest charge of $11.71. This represents an almost 40% increase from the 'estimated' pricing that got us to enroll. They also unilaterally changed the conditions. Initially, they agreed to assemble a certain product we sell for an additional $4 per unit, a deal we were comfortable with. Yet, once they had our stock, they informed us they would not do it for less than $18 per unit, forcing us to discontinue this product. We left a critical review here, and the CEO quickly contacted us for a call if we took down the review. We agreed. They listened to the issue and promised to look for a solution. The result was an account manager's email response dismissing the problem. We replied with captures and numbers to show she was not right and asked for another call to talk, but it never happened. After two months of shipping low-profit orders, we asked them to pack and ship our things to our previous provider. Of course, they charge per hour, so more money had to be paid. They stopped shipping orders for us on August 8th, yet they charged the full month for software and storage fees. Handling time is on point, with orders being processed daily. No complaints in this regard. The support team replies timely, but there is no ticketing system, so responses quickly get mixed up and are difficult to find. Conclusion: We cannot recommend Atomix due to their deceptive pricing and dismissive attitude when discussing the problem and following up with them. It was a waste of money and time. Operationally, they ship orders in a timely manner, but we consider there to be more cost-effective alternatives and, more importantly, transparent options. We think they breached the contract, but it is not worth it to make it a legal issue. We just sucked the "real" pricing for a couple of months, paid all the moving fees, and left asap.

I really wanted to love them and leave them a 5 star review as they have asked. Just never got to doing that at the start of working with them, and then things started piling up. I had a very low volume store, so they were probably not making much money with me and not super motivated, but still I don't think these things are acceptable in any business. They have a portal and a dedicated slack chanel. What happened initially no one set me up with a portal and slack chanel took days to get someone to reply to messages. They have a Shopify integration and are supposed to pick up orders automatically. In reality I had to ping them for unfulfilled orders in slack (days to get reply=shipping delays). I could never figure out the billing, sometimes I was billed for shipping more than I had orders (like I said very low volume). There was another instance when my account got locked for no payment, but there wasn't any invoice or any way to pay sent to me and it took days to get them to look into the matter. When we finally parted ways, it took them about a month to get my inventory sent out. And they only sent half of it, didn't include my branded packaging materials either. So, that's the story. Sorry I can't make this 5-star, Atomix. Update: Thank you so much for getting back to this review 3 years later. I have actually heard from the founder back in Aug of 2023 and here's what he wrote: "Ah. I'm so sorry. My inbox is currently 24,326 unread (which is my own problem to manage) but I am genuinely apologetic you didn't even get that level of a response from me. Let me speak with the team today. I will see where the status is and update next week." 3 years later, he's still checking. I have never received any credit for a missing inventory or packaging materials.