ATNReviews of atncorp.com

Horrible experience was great buying the scope and at the beginning now scope is supposedly under warranty and zero help. Scope needs computer to keep fixing firmware. This has been a total headache. I do not recommend ATN products.

Scope broke after 3rd time at the range. Tried to get my money back but snarky rep.stated they have a 10 day money back warranty and compared it to a car dealership! NO other company offers a shifty deals like this. NCSTAR had a better warranty. Don't buy!

A week ago I was looking at pricing on the atn 4K pro. I asked if a certain discount is available and they said yes and they gave me a price which was a really good deal but I still wanted to do my research on the product. Today I message them on there site and tell me it’s 799 for a atn 4K pro 3-14 x I explain to him he’s talking about the 5x and then proceeds to tell me the price I’m talking about is a refurbished one. I explained to the gentleman that o was given a quote on a new 4K pro 3-14 for 470$. He’s like absolutely not. So looks like reps get to make there own pricing

They do their dealers dirty. ATN runs two shell companies out of the same building in Miami called "The Optics Guru" and "Force Technologies" They compete against their own dealers, they make the dealers follow MAP pricing, but then often sell under MAP with these shell companies, undercutting their own dealers.

I have several of their thermal and night vision products. Problems with all of them and you can't get in contact with anybody. I've called and emailed. Buy something else !

I returned a nightvision scope for repair back on Jan 15th, 2021. Early February they emailed that they received and were evaluating the return. I left a msg every month since then and the status was always "received and evaluating". I finally was abled to get through to a human today (April 21st). The support person was nice and told me the warranty was out of date, the tube was bad and had no parts to repair it. No one called me about the unit nor contacted me about the repair. To make matters worst, never return my expensive unit. BUYERS BEWARE, their service is horrible and they fail to stand by their products. For the money they charge, I can't express enough, you may risk the same fate with this company.

There Customer service is the worst and non-existent. I sent my scope back to be repaired and have to idea where it is or if it is gone. I have not been able to receive any info of its existence. Today I called, AGAIN, to check on status, now there automated phone system is stating that I don't have a scope in there company for repair. What is going on? Tried many times to contact, left several voicemail messages, no contact yet. Also contacted via email and that didn't work either. They've had my scope since early Feb. 2021 and it doesn't exist TODAY? No successful way to contact ATN, tried all there support systems with no success. WORRIED

I bought a pair of ATN Bino-HD night vision binoculars. Amazing spec and well designed. However when I had a problem - that’s where the disappointment began. I was asked if I wanted a repair or replacement. As the fault was apparent when received I requested a replacement. The prism was damaged. When I first fitted the sd card the rubber door flap broke off. Many weeks later I received the replacement. Except when I opened the packaging I found out it was a repair with no reference to my request, explanation or apology with reasons - nothing. Whilst the prism was repaired, the rubber flap was still broken. When I looked through the eyepiece, I was dismayed to see the IR transmitter was not aligned with the viewing angle, so I could only see half the image at night. A basic Quality Control check would have picked up both these problems, but it was clearly not done. I contacted the seller (not ATN directly), I was instructed to wait and they would speak with ATN. I was later contacted to say send it back, we’ll give you a refund. They had been talking to ATN all morning and have decided never to stock or sell any ATN products again. I’m not surprised! You will also not be surprised I can recommend that you don’t buy any of their products, good as they may be, if anything goes wrong, you’d wish you had not. I cannot therefore in all honesty recommend them as a company to deal with. I would like to have given them zero stars...👎🏻