Atlas Pet CompanyReviews of atlaspetcompany.com

Do Not Buy from this Company. A huge Scam. Will not exchange like advertised, and refuse to refund money. A total Scam........ Product is a cheap band and a lousy set up for your pet. Way to expensive for what you get. will not be in business long.

Atlas Pet Company wants to charge me $40 to exchange a harness for the correct size. I got this as a gift. Do NOT buy from them.

I purchased the ultra strong "lifetime" leash for a medium-sized dog, and have used it lightly and with care. Nevertheless, the clasp just failed when I attempted to connect it to my dog's harness, and now the clasp falls open and shut with absolutely zero function. I'm so grateful we were inside the house when it happened, but I shudder to think someone else might not be so lucky. The company refused a refund but offered a repair, which I declined---the mechanism itself is faulty and broke with no provocation, so why would I ever trust it not to break again? My advice: save your pup from potential catastrophe, yourself from heartache, and your wallet from losing money, and choose a different company for your leash.

Garbage product, I spent nearly $100 for their no pull harness. Spending more money I expected a high quality product. My dog is not a strong puller or a chewer. After the 3rd or 4th time using the harness the latch broke off of it. When I sent a message to their support team, I was told that I need to spend $5 to send it back for repair. I do not feel like I should have to pay to send back a faulty product that fails after a handfull of gentle uses.

Do not use Lifetime leash with strong pullers/ reactive dogs. Handle broke open after 9 months letting my 50 lb fear aggressive dog loose. Very scary!!

I bought a collar that does not stay on, and endangers my pup. I reached out to customer service and they were no help. Super disappointed, because I only ordered because of the lifetime warranty promise. Shop elsewhere.

I coveted Atlas gear for my 3 pups. Then I made my first purchase - a packable bowl. It had no reviews and was almost $40, but I did it anyway. Then I tried to get my dogs to use it without spilling all the water out (it’s a tiny parachute-type thing). And I tried to set it on trails, the beach, in long grass, without wasting water. When I realized I was carrying twice as much water to compensate, I gave up. Adequate water for the pups is priority #1 on our hikes. I thought a company as heavenly as Atlas would make it right. Nope, they didn’t care. After learning from customer service that I was 5 days outside the return window, I left a calm and honest review of the bowl. They deleted it. I asked why, they did not respond. Don’t fall for the hype.

On the front end sounds like a great idea and lifelong value. Lifetime collars, leashes and harnesses for your dog. It’s great until you need a replacement. 1) you pay to ship back to them 2) they take their time sending you a replacement. Weeks not days. 3) customer service is often delayed in responding to requests for returns Overall this means that you need more than one collar, leash, harness if you ever plan on returning any of them for a refresh. The cost of shipping and the delays make it less expensive to just replace the collar through traditional means like amazon, chewy or a local store. It’s all great until you need to exercise the lifetime guarantee. Then it Isn’t. And if you don’t ever need to return the items why bother paying a ton of money for something that is VERY overpriced?