Atlas Mover GroupReviews of atlasmovergroup.com

Don’t use them! They lie ., they said uniformed movers would show up. They didn’t. Atlas is a broker for moving companies. Company that they contracted with wanted me to sign a separate contract. Mover showed and wanted to sticker the items first and the whole job had 3 stops and mover wanted to see all the items in all three locations before they would start to move. Additionally, this mover said they charge $250 per fragile item and it all started when they saw my grandfather clock, Atlas knew I had several bulk pieces that were are fragile, and they never disclosed that there might be additional charges for shrink wrapping and using cardboard. Additionally, when discussing my move with atlas, he told me to over plan items, and then I would get a credit based upon what was actually shipped. When the mover showed up, they said that that was indeed not the truth, and that I would be charged for the amount of the total move , or the minimum of what was already in the documentation, so there was no credit if it was a lower amount so that was a flat out line. Many of the things atlas told me were untruths. I’ve reported them to the department transportation as well as a better business bureau.

Absolute worst company I’ve ever dealt with. If I could give a zero I would. Unprofessional. Rude. Uncommunicative. Increased pricing by $1300+ at pickup. After provided detailed and itemized list of items and reviewed with quality control. Movers showed up with a different list and then refused to pick up unless we paid addl money. Payment terms changed numerous times without notice. We made deposit. And then were told remaining balance would be paid half at pick up, half at delivery on cc we provided for deposit. Cust svc called the night before pickup and said we would have to pay pick up amt via Zelle or money order because the co they consigned to couldn’t accept cc. Paid the increased pickup fee via Zelle which was than unable to be processed by their financial institution. Then when we called to find out delivery date we we’re told they couldn’t give us a date because they hadn’t recd the Zelle and we hadn’t paid the delivery fee (which they previously told us we had to pay upon delivery). We have yet to be provided with a delivery date. When we call both this company and the company they consigned with, they either don’t answer phone or emails, don’t call back, or hang up on us. We still have not recd any delivery date. Have no idea where our belongings are, or when they will be delivered. We have recd no answer as to why the list we reviewed with co varied so significantly from the list the movers arrived with. Have no idea why the payment terms continue to change without notice or explanation. Have no idea why their financial institution could not process the Zelle and subsequently why we were told this was the reason for a supposed delay in delivery. Have no idea why they are now telling us we have to pay delivery fee before delivery when we were told previously it would be paid upon delivery. Absolutely horrible company. Do not do business with them!

Very rude sales people.

Today is the day of my move. I packed all my boxes labeled everything that was being moved based on what I told the broker. Had to cash in my pocket to pay the upfront and on delivery just look, I was supposed to. But when the movers gone here, they told me that the brokers did not disclose things, and that quote More than double. I spoke to customer service who buy the way. You have to call sales because the customer's service number doesn't work. And they refused to work with me as I explained. I did not feel comfortable moving forward with such a increase in price. And that the movers themselves said that they didn't have enough people because the brokerage firm Atlas. Do not explain things correctly. Not to mention that I paid an extra fee to change a date even though I contacted my broker with him the time. To ask to move the date they refuse to allow me to move without paying at least $200 more. Left with very little choice at this point time. The loss of my depositive $2000 and weeks more delayed. I decided to move forward and reduce the amount of things moving hopefully. Being able to move things myself over time. My advice to anyone is to just work with a company locally. That you can speak with this company does not care about customer service. Poor doing a good job at all. All they care about is getting paid. They are non-responsive for the most part, especially Mike, my broker. Who has yet to respond to a single email. I would not use these people know what I ever recommend them To anyone.

They don't deserve even a 1 star. Quoted $5500 for a one bedroom apartment. Contractors, To The Moon Services walked in and first thing out of their mouth...you have too much. They took picture and sent to dispatch and ask for another $6000. So this is now a $12,000 move.

SCAM. Unlicensed foreigners who extorted money from my elderly parents, also verbally abusive. DO NOT USE. Go with a reputable company. These guys are con artists.

THIS IS A SCAM This is NOT a moving company. They use a third party company to actually move and that company UNITED BEST COMPANY has a fraud alert on BBB. I was doing business with Atlas Mover Group (which doesn’t even populate on google. ONLY this trustpilot page) and then I get an email from an unauthorized third party with a fraud alert on them. DO NOT USE AND BLOCK ALL CALLS