Atlas Debt ReliefReviews of atlasdebtrelief.com

poor communication, no one answers the phone

Customer service used to be great but in the past few months I can’t get any kind of response, I’ve sat on hold for hours multiple times only to just give up, no one ever answered, I tried to chat with a robot and it said to call, I got an email that said to call for a time-sensitive matter and I tried emailing still no response. I was late processing paperwork for a litigation because of this. Terrible service as of late.

I had a settlement agreement off I accepted in February and it was just approved. I also had an off with Synchrony Sam's Club offer that I uploaded with a due date of May 18th and haven't heard back.

I was promised that my two credit cards would be paid off within a certain period of time. One of these cards was neglected for almost a year and then I was asked to approve an additional $2000 to complete the transaction. Total bait and switch. I will be reporting to BBB as well.

This is the first of ten debts that Atlas is settling on my behalf. Though I am very happy that things are starting to move forward, I am disappointed that there is not better communication. The only time there is communication is when I reach out to them for status of my account. I would have given five stars if it weren't for that issue.

Customer service was excellent, helped me, explained to me all my questions and very patient/nice to me from the start of our conversation ‘til the end. How I wish all the staff in the customer service is like her.

I have been 100% misled by this company. They indicated that it would be 6 months to see my program working. I paid 13 months over $430 and nothing... So I closed my account on 4/15/24. I was told that the funds would be sent back to the bank account it was drawn from in 10 business days. I called Monday last week, and the rep told me that the 10 business would fall on that day and the funds should appear in my account no later than 5-3-24... "If not, please call us back". It didn't so I called back today and was told that GHLLC had not closed my account and that it may take up to 30 days for my account to be closed and since the funds were over $5k, they would be mailing a check after 30 days. I requested to speak to a Supervisor, who was very kind and said she is going to reach out directly to GHLLC to see if they can expedite this situation. She said she would call me with an answer after she reached out to them... I will update when I hear back from the Supervisor. UPDATE: I was supposed to receive a call back two days ago. I still have not received the call back.

Good job 👍👍👍