Atlas Coffee ClubReviews of atlascoffeeclub.com

I will never order another subscription box to anything again, after ordering from the tea subscription, "atlas tea club", from atlas coffee club. I cancelled my subscription because money got a little tight, and I had to make budget cuts. They charged me anyways, and when I tried to contact them about it, I got an email saying that I needed to update my card information. I asked, how can that be?? You charged me! I don't want the subscription. Now atlas is claiming they never received my payment, so they won't be sending the subscription box! So, not only was I charged for something I could not afford, and did not want, but now I won't even get it after I paid for it?! Insane! I tried contacting their customer service, they have been UNRESPONSIVE other than the initial email stating that I didn't pay!!! This couldn't have happened at a worse time, I can't afford the box, I DEFINITELY can't afford to pay for something I won't even get!!

Ordered a 12 month subscription for my wife. First shipment was almost a week late. I got a lame excuse that their fulfillment center was running behind. Second shipment was also late. Received another lame excuse that a DHL truck caught fire and they had to refill the orders that were destroyed. I ended up cancelling the subscription. Both shipments sat in Austin TX for 4 days after the label was created until they showed as shipped. A good relationship cannot come from making lame excuses to a new customer. If you can't handle the current customer base, why accept more?