Atlas Coffee ClubReviews of atlascoffeeclub.com

I'm a coffee snob, I've had amazing coffee from almost anywhere you can think of... this coffee isn't it. I was really excited to try it so I purchased 3 boxes, hoping that even if this coffee is half as good as they say it is, it should be worth it. It's not worth it, i tried 1 from each box and each time I took 2 sips and threw it away. I was disappointed to say the least. I contacted the company who laid out all of these bs rules.. you pay for return shipping, it has to be within a certain few days after you contact them for a refund and also if you jump through all their hoops, you only get a partial refund. When i read that, nuff said.. if their coffee was truly a good as they claim, they would stand behind their product, not get all snippy in their email response.. I was cordial when i emailed them that i wanted to cancel and was not responded to in kind. I wish I would have known about Trustpilot before I ordered, I wouldn't have had to taste their God awful liquid dirt they call "coffee"

I had just choked down a few cups of this nasty stuff before I received an email saying another bag was charged & shipped! I emailed back within minutes & said I didn’t want it & they simply said “tough luck & if you do try to send it back then we won’t give you your money back”. Horrible coffee but even worse customer service!

Extremely frustrating experience with Atlas Coffee Club. They sent a marketing email promoting a discount code, which I applied successfully through their own website while placing my order. After that, they delayed my order and later claimed they wouldn’t honor the promo at all. What made it worse was their customer support — absolutely miserable. They don’t listen, don’t take accountability, and don’t even offer a proper escalation process. It felt like talking to a wall while my time and money were being wasted. I’ve decided to take my business elsewhere where customers are actually respected. Very disappointing service and company standards. I would never recommend them to anyone.

Hi elsewhere. Unable to control what is shipped and for those of us that have severe food allergies such as tree nuts, so of their coffees include those items. No way to incorporate this into your preferences. They have a non refundable policy and in our circumstance, we received coffee made with almonds that would literally kill us due to anaphylaxis. Will never purchase again. Bones Coffee is the better option for us.

I'm here to save anyone interested in trying this brand. First of all, I can't attest to the taste or quality of the product as I didn't even get a chance to do so. I originally order the starter set with gifts and two bags of the coffee. I also set up a monthly subscription and was excited to about the added probiotics that isn't available in for example RYZE. Over the course of two weeks I hadn't received any notifications of a shipping date even though my payment was processed. After the first week, I attempted to reach out via email to support to inquire if there was an issue with delivery address or payment. I received no response. The week after I again attempted to email support and again received no response. By the end of the second week I attempted to call the company and was just put into a wait lobby and was never able to speak to anyone. After 45 mins on hold I gave up, cancelled my subscription, and emailed customer support to cancel my order. They did follow through with the cancellation the following day, but I still haven't received any email from customer support to apologize or explain where the disconnect was. Some of the worst customer experience I have ever experienced and hopefully this info will keep others from having to deal with it.

Let me save you all a lot of money and trouble. I bought their coffee on a trial. 2 bags which should have lasted 2 months according to the serving count. I threw it all away after 2 weeks. 1. Taste : like powdered milk and instant coffee. BAD 0 stars 2. Cost: For what you get its a rip off not worth 5 cents. 3.Sneaky: They signed me up without my knowledge for automatic renew and sent me 2 more bags in less than 30 days and charged 58.00. 4. Return: they dont allow returns on the second order no refunds and they NEVER answer their phone. I have yet to see the new delivery even though they claim it was delivered. I had to dispute it with my credit card becuse the email responses are automated. COPY and repeat from the last email. I alao never got any emails to show I signed up for auto renew or terms and conditions. 5. Customer service:lWhat customer service there is none. I DONT EVER WRITE REVIEWS MAYBE I SHOULD -100 pointes and zero stars ON ALL POINTS SAVE YOUR MONEY YOUR BETTER OFF MAKING THIS AT HOME. WITH INSTANT COFFEE AND POWDERED MILK

ordered Atlas mushroom blend. Its the only one I've tried so far that I couldn't stomach. It tastes and smells so bad, its inedible. They kindly canceled my subscription but did NOT refund (which most of the other brands guarantee). I actually liked all the others that I've tried so far. This is BAD and the customer service is terrible. Mud water is better and doesnt even taste like coffee. The cheaper brands on Amazon are all also better than this. Its also not vegetarian which didnt occur to me to check. It smells like dead animals

The Atlas+ Latte tastes like a coconut husk. If you really really love coconut then maybe you will like this but I don't love it. The taste of coconut overwhelms the coffee taste. If you like coffee then this is not what you want. I couldn't stand the taste and asked them to honor their "30-Day Money Back Guarantee: Love the coffee or your money back" but I was told I have to pay for shipping to send it back. "Devin" from their customer service said their fine print does not really give a 30 day money back guarantee. Be warned, their customer service is horrible and this product has no coffee taste, it is mostly coconut husk ground up into a powder that tastes really bad.