Atlas Coffee ClubReviews of atlascoffeeclub.com

Started subscription order after seeing an ad. Never received the first shipment, got emails saying they couldn’t deliver to my address as written and please verify address. Which I did repeatedly. Then I received an email saying they were sending out the second shipment the same day I received an email saying they wouldn’t refund my money on the first order because, according to their policies, I didn’t verify my address. Luckily I went through PayPal and the recurring payments are stopped and I should be getting refunded for coffee never received.

Very tough to cancel membership

Their ad dropped on my Facebook page and I signed up for a 4 box trial, 2 of Guatemala and 2 Honduras. The colorful boxes signal that good coffee is coming. Unfortunately what I got was junk. I made a cup of each at the same time. There was no difference between the two. They tasted like plaster, paper, and ash, something very old. I cannot comment about all their products, but one would think that for a new client they would be putting their best foot forward. So I have to assume the rest of the line is not any better. I was able to cancel my subscription online following instructions I received. They won't cancel for you. I do not recommend.

Horrible coffee. Terrible customer support

If I could give negative stars then I would do just that. I ordered 3 box subscription for 50 percent off regular price. I received 2 out of 3 boxes. I reached out to customer service via email. They were apologetic and said that they would send out the missing box. I received the “missing” box today and it was a duplicate of one of the other coffees that I already had. The coffee is not even that good to go through all this hassle. I should have come to trust pilot before even ordering with this company.

I never even made it past my first order with Atlas Coffee Club and here’s why. The “first bag free” promotion is not what it appears to be. In big bold letters they advertise a free bag but the fine print reveals it’s actually 50% off a two-bag order meaning one bag is only free if you commit to buying two. That’s not a free bag, that’s a buy-one-get-one. Call it what it is. Then when I reached out to customer support about a specific coffee origin they had been actively marketing to me Honduras I was told that origin was no longer available. The problem? I received an email from Atlas that very same morning promoting Honduran coffee. Whether that’s a system error or just careless marketing it left a bad taste and made the whole experience feel like a bait and switch. Finally, the customer service rep closed their response with a line that felt dismissive rather than helpful the kind of thing that makes you feel like a transaction rather than a valued customer. Three strikes in the first interaction is more than enough. I cancelled immediately. If a company can’t be straightforward about what a promotion actually means before you’ve even received your first shipment that tells you everything you need to know. Would not recommend.

I had an issue with my order and reached out for clarification, specifically requesting one coffee with one creamer per order. Instead of clearly communicating any limitations, there was a delayed response, and my order was processed incorrectly (two coffees and only one creamer) without giving me a chance to adjust it. What made this worse was the interaction with their representative, Jordan. The communication felt dismissive and unnecessarily rude. I was simply trying to resolve a straightforward issue, but instead of being helpful, the response lacked basic customer service and respect. As a paying customer, this is unacceptable. Good products alone are not enough—customer experience matters just as much. I hope Atlas Coffee takes this seriously, improves their support, and ensures their team communicates professionally. I would still like to speak with a manager to resolve this situation.

I ordered the Atlas Coffee Club “Superblend” because of their prominently advertised 30‑Day Risk‑Free Money‑Back Guarantee, which states you can try the product and get a full refund if you’re not satisfied. Unfortunately, the product had a strong horrible chemical/bitter aftertaste and was unusable. I only opened one bag; the second remained sealed. When I contacted customer support to request a refund under their risk‑free guarantee, I was told I would have to pay for return shipping, which directly contradicts the meaning of “risk‑free.” After several emails, the company continued to cite internal policy and Terms & Conditions instead of honoring the guarantee they advertise on their website. They also attempted to reframe the issue as a “quality investigation” and asked for lot numbers and photos, even though their guarantee does not require any of that. I repeatedly stated I was willing to return the product with a prepaid return label, which is standard for any risk‑free or satisfaction guarantee. They refused. In the end, Atlas Coffee Club would not honor their own advertised guarantee unless I paid out of pocket to return the product. This experience was disappointing and misleading, and I’ve filed a formal complaint with the BBB. I hope this review helps others make an informed decision.